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How to Resolve Email Invitation Delivery Issues

  • Updated

Email invitations allow you to quickly invite new team members to join your Ringover account. In this guide, you will learn how to identify non-delivery causes and apply the necessary troubleshooting steps to ensure your invitations are properly received. 

 

1. Check sender configuration 

First of all, make sure the invitation has been properly configured and sent from your admin portal. 

To validate sending the invitation:

  1. Check that new users' email addresses are correctly created and active in your system.
  2. Carefully check the spelling of email addresses to rule out any typos. 
  3. Check the proper configuration of your own sender email settings. 
  4. Ensure that the user's email account has been fully created and activated before sending them the invitation. 
⚠️ Important: If the email address is not fully configured or active in your email system, the invitation will systematically fail. 

 

2. Perform checks on the recipient's side 

If the sending process is correct on your end, ask the recipient to carry out simple checks on their inbox. 

To locate the invitation message:

  1. Open your spam or junk mail folders to ensure that the invitation has not been misclassified.
  2. Free up storage space if your inbox is full and can no longer receive new emails.
  3. Confirm that your email address is accurate and fully operational. 
  4. Use a temporary personal email address if you systematically receive no invitations on your work address.
💡 Tip: Ask the recipient to check whether Ringover's email address is not subject to an individual block or a hard bounce on their email server.

 

3. Adjust corporate email security

Corporate email servers often enforce very strict security rules that block external domains by default. 

To adjust corporate security filters:

  1. Contact your company's IT department or system administrator. 
  2. Ask them to add the Ringover sender domain to the company's whitelist (allowlist). 
  3. Adjust corporate anti-spam filter settings to allow emails coming from Ringover.
  4. Set up an alternative email address to bypass strict corporate network restrictions if necessary. 
⚠️ Important: Without explicit authorisation for Ringover's domain from your IT department, corporate security filters or anti-spam protection may intercept and delete emails at system level. 

 

4. Contact Ringover technical support 

If you are still experiencing difficulties after following all these verification steps, ask our team for help. 

To submit your support request:

  1. Contact Ringover technical support to get personalised assistance. 
  2. Provide precise details about the observed delivery failures (affected email addresses, sending times, error messages). 
  3. Work closely with the support team to conduct the investigation. 

  4. Allow the support agents to unblock email addresses and restore normal email delivery.

     

🎉 You now know how to resolve email invitation delivery issues and can onboard your new team members with ease !