Common Causes of Email Invitation Delivery Failures
Email invitations may fail to reach recipients due to several reasons:
- Full mailboxes
- Incorrect or non-existent email addresses
- Spam filters blocking the message
- Technical configuration issues
- System-level blocking
- Temporary server or network problems
- Hard bounces on the email server
- Email address not fully set up in the system
Troubleshooting Steps for Invitation Senders
If you're experiencing issues sending email invitations, follow these steps:
- Verify that the email addresses for new users are correctly created and active in the system.
- Double-check the spelling of email addresses to avoid typos.
- Ensure your email settings are properly configured.
- Check if there are any potential blocking issues with the email addresses.
- Verify that the user's email account has been properly created before sending invitations.
Troubleshooting Steps for Invitation Recipients
If you're not receiving email invitations, try the following:
- Check your spam or junk folders to ensure the invitation isn't misclassified.
- Verify that your mailbox has sufficient space to receive new emails.
- Confirm that your email address is correct and fully set up.
- Check with your IT department if you're using a corporate email system.
- Try using a personal email address if you consistently don't receive invitations.
Corporate Email System Considerations
Corporate email systems often have strict security settings that can affect invitation delivery:
- Email filtering or spam protection may block emails from external domains.
- Your company's IT department may need to whitelist the sender's email domain.
- Adjusting spam filter settings to allow emails from Ringover may be necessary.
- Some corporate restrictions may require using an alternative email address for receiving invitations.
When and How to Contact Ringover Support
If you consistently experience delivery problems after trying the above steps:
- Contact Ringover support for further assistance.
- The support team can help unblock email addresses and ensure proper email delivery.
- Provide specific details about the delivery issues you're experiencing.
- Be prepared to work with the support team to investigate specific delivery problems.