Ringover customer support allows you to easily access personalised, responsive assistance to optimise the daily management of your communication services. This article explains how to choose the right support channel, how to use self-service resources, and how to submit your support requests effectively.
1. Choosing the right support channel
Easily access pleasant, relevant help tailored to your needs:
- Email (support@ringover.com) : For technical issues, account changes, and general inquiries.
- Ticketing system : To precisely track the resolution of your incidents.
- Phone : For a quick and direct exchange with our highly accessible teams.
- Customer portal : To find your account information, support contacts, and onboarding steps.
- Help Centre (support.ringover.com) : To view all our support documents.
2. Submitting an effective support request
For a fast and efficient resolution of your incidents, follow these simple steps:
- Go to our ticket form.
- Describe your issue in detail (technical, account change, or general).
- Add key details (exact error messages or screenshots).
- Track progress in real time via the ticketing system.
💡 Tip: Be as precise as possible from the first message to get an immediate, tailored response.
3. Using self-service resources
Explore the platform's features at your own pace using our self-service tools:
- Online Help Centre : Comprehensive support documents.
- Customer portal : Access the "Getting Started with Ringover" guide and 3 key sections (account info, support contacts, onboarding steps).
- Specific resources : Custom onboarding guides, equipment recommendations, and best practices tailored to your organisation.
4. Benefiting from the Customer Success team
Maximise the use of your tools thanks to our personalised guidance:
- Customer Success Manager (CSM) : Your primary contact point for onboarding.
- Free video consultations (30 mins) : Support sessions to get to grips with the platform.
- Technical support : Team dedicated to analysing and resolving your requests.
- 1-on-1 training : Tailored orientation sessions and packages for extended support.
⚠️ Important : In case of a critical emergency, Ringover can provide you with additional contact methods or direct access to customer service. Do not hesitate to schedule training with your CSM for in-depth support.
🎉 You now know how to navigate Ringover support efficiently to optimise your communications!