Support Channels Overview
Ringover offers multiple support channels to ensure users can easily access assistance when needed:
Phone support
Email support (support@ringover.com)
Ticket system for tracking issues
Online help centre at support.ringover.com
Client portal with account information, support contacts, and onboarding steps
Users can submit a support ticket through the help centre at https://support.ringover.com/hc/en-us/requests/new.
Customer Success Team
Ringover provides a dedicated Customer Success team that offers personalised assistance:
Customer Success Managers serve as the main point of contact for new customers
Free 30-minute video consultations to help users understand the platform
Option for one-on-one training sessions to maximise tool usage
Technical support team to review and respond to customer enquiries
Self-Service Resources
Ringover offers various self-service options to help users explore platform functionalities:
Online help centre with support documents
Customer portal with self-paced 'First Steps with Ringover' guides
Client portal with three key sections: account information, support contacts, and onboarding steps
Specific resources tailored to the customer's organisation (integration guides, recommended equipment, best practices)
Response Times and Quality
Ringover is known for providing high-quality, responsive customer support:
Quick and effective responses to client enquiries
Highly accessible and reactive support team
Personalised assistance to improve daily management of communication services
Consistently available and effective support
Pleasant and relevant customer service
Submitting Effective Support Requests
To get the most effective help:
Use the ticket system for tracking issues
Contact support@ringover.com for technical issues, account modifications, and general enquiries
Provide specific details about your issue, including any error messages or screenshots
For urgent matters, Ringover may provide additional contact methods
Escalation Procedures
For urgent matters, Ringover may provide additional contact methods or direct support from their customer service team. Users can also schedule training sessions with a Customer Success Manager for more in-depth assistance.
One-on-one training packages are available for users who need more extensive support or personalised guidance.