Understanding SMS Synchronisation in Ringover
SMS synchronisation is a crucial feature in Ringover that ensures messages are consistent across mobile, desktop, and web applications. However, synchronisation delays can occur due to various reasons, affecting the user experience. Common issues include delayed messages, messages disappearing and reappearing, or inconsistent syncing between mobile and desktop apps.
Basic Troubleshooting Steps
If you're experiencing SMS synchronisation issues, try these initial troubleshooting steps:
- Verify you're using the latest version of both mobile and desktop apps (version 6.5.4 or newer for mobile)
- Check your internet connection quality and stability
- Ensure you're logged into the same account on all devices
- Verify that your device meets the minimum system requirements
- Close and reopen the Ringover application
- Log out and log back into your account
Platform-Specific Solutions
Mobile App
- Uninstall the Ringover app completely from your mobile device
- Reinstall the latest version from the official app store
- Log back into your account to re-establish synchronisation
- Restart your mobile device
- Verify that messages are now syncing correctly across your mobile and desktop applications
Desktop App
- Clear the application cache
- Uninstall and reinstall the application
- Download the latest version of the desktop application from the official GitHub releases page
Web Browser
- Reload the page (Ctrl + R) to refresh the content
- Switch to a recommended browser like Google Chrome or Firefox
- Consider installing the Ringover Desktop app for a more stable messaging experience
Advanced Troubleshooting Techniques
If basic troubleshooting doesn't resolve the issue, try these advanced steps:
- Clear the app cache and cookies on your mobile device
- Check your device's network connectivity
- Verify your SMS settings in the Ringover platform
- Ensure your contact numbers are correctly formatted
When to Contact Ringover Support
If synchronisation issues persist after trying all the above steps, it's time to contact Ringover support. When reaching out, provide the following information:
- Specific details about the synchronisation issue you're experiencing
- Steps you've already taken to troubleshoot the problem
- Information about your device and operating system
- Any error messages you've encountered
Ringover's support team can help diagnose and resolve specific SMS communication challenges that may be unique to your situation.