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How to resolve lead upload issues on Ringover

  • Updated

Importing leads into Ringover allows you to quickly launch your phone call campaigns. In this article, you will learn how to resolve display freezes and saving issues to import your contact files seamlessly. 

 

1. First Steps to Unfreeze the Interface 

A frozen loading screen or a failed save is often caused by a temporary browser slowdown or overload. Perform these two simple actions to reset your session :

  1. Open Google Chrome on your computer. 
  2. Simultaneously press the keys Ctrl + Shift + Del (on Windows) or Cmd + Shift + Del (on Mac) to open the browsing cache clearing menu.
  3. Check only the "Cached images and files" box.
  4. Click the "Clear data" button.
  5. Log out completely from your Ringover account.
  6. Log back into your Ringover workspace and try importing your leads again.

 

2. Configure and Optimise Your Browser 

Ringover requires a specific browser configuration to ensure proper processing of your campaign data. Follow these recommendations to optimise your environment : 

  1. Use Google Chrome, the officially recommended browser optimised for importing CSV files into Ringover. 
  2. Open the Chrome menu (the three vertical dots in the top right corner).
  3. Go to Help > About Google Chrome to automatically trigger the latest update. 
  4. Allow third-party cookies in Chrome's privacy and security settings.
  5. Check the permissions granted to the Ringover website and allow all necessary access. 

 

3. Prepare and Structure Your Lead File 

The format and live manipulation of the lead file can disrupt Ringover's upload tool. Prepare your file by strictly following these basic rules : 

  1. Use an uncorrupted CSV file of reasonable size for the import. 
  2. Make sure to select the column corresponding to phone numbers during the field mapping step of the import. 
  3. Do not delete duplicate or error rows directly within the Ringover interface during upload (this freezes the screen).
  4. Import the file directly after making all your cleanup edits beforehand in your spreadsheet software (Excel, Google Sheets).

 

4. Contact Ringover Support if Needed 

If the upload issue persists despite all your checks, our technical support team is available to analyse the issue with your file. Please provide them with the following details when submitting your request : 

  1. The browser used as well as its version. 
  2. The troubleshooting steps you have already performed on your end.
  3. The CSV file involved in the import. 
  4. The name of the call campaign targeted by this upload. 
  5. A precise description of the issue encountered (for example, progress bar stuck at 50%). 
💡 Tip: To save time, get into the habit of sorting your contacts and deleting invalid numbers or duplicates directly in your spreadsheet software before launching the import in Ringover.
⚠️ Important: Never close your browser tab and do not disconnect your internet connection while the upload progress bar is active, as this will corrupt your contact integration.

 

🎉 You now know how to resolve lead loading and saving issues to successfully run all your call campaigns in Ringover!