Troubleshooting Lead Upload Issues in Ringover: Complete Guide

Uploading leads for your call campaigns in Ringover is typically a straightforward process. However, users occasionally encounter issues such as stuck loading screens or difficulties saving changes. This guide provides comprehensive troubleshooting steps to help sales and marketing teams resolve these common problems quickly and efficiently.

1. Initial Troubleshooting Steps

When you encounter issues with lead uploads in Ringover, start with these fundamental troubleshooting steps:

Clear Your Browser Cache

Clearing your browser's cache is often the first and most effective solution for resolving loading problems in the Ringover Dashboard:

For Google Chrome users, access the browser settings to clear your cache
This simple step can resolve temporary system loading issues, especially with campaign templates
Cache-related problems frequently cause endless loading screens when attempting to save changes

Sign Out and Sign Back In

If you're unable to save changes when uploading leads and experiencing endless loading:

First, attempt to clear your browser cache as described above
Sign out of your Ringover account completely
Sign back in to your account
This process helps resolve temporary system glitches that may be preventing you from completing the lead upload process

2. Browser-Specific Solutions

Many lead upload issues are related to your browser configuration. Consider these browser-specific solutions:

Update Your Browser

An outdated browser can cause various issues with the lead upload process:

Ensure your browser is running the latest version
Outdated browsers may struggle with the Ringover interface, particularly when uploading leads

Check Permissions and Cookie Settings

Browser permissions and cookie configurations can impact functionality:

Review your browser's permissions related to Ringover
Check third-party cookie settings, as these can affect the upload process
When uploading leads for a call campaign, stuck loading screens often occur due to these configuration issues

Try a Different Browser

If problems persist despite other troubleshooting efforts:

Switch to a different web browser to complete your upload
Google Chrome is specifically recommended for Ringover lead uploads
This approach is particularly effective when experiencing CSV file upload problems or endless loading when saving changes

3. File Preparation Best Practices

Proper file preparation can prevent many common upload issues:

Verify File Format

Ensure your lead file is in a compatible format
CSV files are mentioned specifically as a supported format
If experiencing issues with lead uploads where the process gets stuck in an endless spinning state, verify the file format first

Select the Correct Number Column

During upload, confirm that you've correctly selected the number column
Incorrect column selection is a common cause of upload failures
When experiencing lead upload issues, this should be one of your first verification steps

Check File Integrity

Ensure your file is not corrupted or too large
Verify the integrity of your lead file before attempting to upload
Avoid deleting duplicate or error rows during the upload process, as this can cause the loading screen to get stuck
Instead, upload the file directly without deleting any rows

4. When and How to Contact Technical Support

If you've tried all the troubleshooting steps and still encounter issues, it's time to contact Ringover support:

Information to Provide

When contacting technical support, be prepared to provide:

Specific details about your browser and upload process
The specific file you're attempting to upload
Details about the campaign you're trying to upload for
Specific information about the problem you're encountering

Support Process

Follow these steps when reaching out for technical assistance:

Contact Ringover technical support if clearing your cache doesn't resolve loading problems
Be specific about the issues you're experiencing with campaign templates or lead uploads
Provide all relevant details to help the support team diagnose and resolve your issue efficiently

Conclusion

Most lead upload issues in Ringover can be resolved through simple troubleshooting steps like clearing your browser cache, checking file formats, or trying a different browser. By following the progressive troubleshooting approach outlined in this guide, you can quickly overcome common obstacles and successfully upload your leads for call campaigns. If problems persist, Ringover's technical support team is available to provide specialised assistance.