Troubleshooting Lead Upload Issues in Ringover: Complete Guide
Uploading leads for your call campaigns in Ringover is typically a straightforward process. However, users occasionally encounter issues such as stuck loading screens or difficulties saving changes. This guide provides comprehensive troubleshooting steps to help sales and marketing teams resolve these common problems quickly and efficiently.
1. Initial Troubleshooting Steps
When you encounter issues with lead uploads in Ringover, start with these fundamental troubleshooting steps:
Clear Your Browser Cache
Clearing your browser's cache is often the first and most effective solution for resolving loading problems in the Ringover Dashboard:
- For Google Chrome users, access the browser settings to clear your cache
- This simple step can resolve temporary system loading issues, especially with campaign templates
- Cache-related problems frequently cause endless loading screens when attempting to save changes
Sign Out and Sign Back In
If you're unable to save changes when uploading leads and experiencing endless loading:
- First, attempt to clear your browser cache as described above
- Sign out of your Ringover account completely
- Sign back in to your account
- This process helps resolve temporary system glitches that may be preventing you from completing the lead upload process
2. Browser-Specific Solutions
Many lead upload issues are related to your browser configuration. Consider these browser-specific solutions:
Update Your Browser
An outdated browser can cause various issues with the lead upload process:
- Ensure your browser is running the latest version
- Outdated browsers may struggle with the Ringover interface, particularly when uploading leads
Check Permissions and Cookie Settings
Browser permissions and cookie configurations can impact functionality:
- Review your browser's permissions related to Ringover
- Check third-party cookie settings, as these can affect the upload process
- When uploading leads for a call campaign, stuck loading screens often occur due to these configuration issues
Try a Different Browser
If problems persist despite other troubleshooting efforts:
- Switch to a different web browser to complete your upload
- Google Chrome is specifically recommended for Ringover lead uploads
- This approach is particularly effective when experiencing CSV file upload problems or endless loading when saving changes
3. File Preparation Best Practices
Proper file preparation can prevent many common upload issues:
Verify File Format
- Ensure your lead file is in a compatible format
- CSV files are mentioned specifically as a supported format
- If experiencing issues with lead uploads where the process gets stuck in an endless spinning state, verify the file format first
Select the Correct Number Column
- During upload, confirm that you've correctly selected the number column
- Incorrect column selection is a common cause of upload failures
- When experiencing lead upload issues, this should be one of your first verification steps
Check File Integrity
- Ensure your file is not corrupted or too large
- Verify the integrity of your lead file before attempting to upload
- Avoid deleting duplicate or error rows during the upload process, as this can cause the loading screen to get stuck
- Instead, upload the file directly without deleting any rows
4. When and How to Contact Technical Support
If you've tried all the troubleshooting steps and still encounter issues, it's time to contact Ringover support:
Information to Provide
When contacting technical support, be prepared to provide:
- Specific details about your browser and upload process
- The specific file you're attempting to upload
- Details about the campaign you're trying to upload for
- Specific information about the problem you're encountering
Support Process
Follow these steps when reaching out for technical assistance:
- Contact Ringover technical support if clearing your cache doesn't resolve loading problems
- Be specific about the issues you're experiencing with campaign templates or lead uploads
- Provide all relevant details to help the support team diagnose and resolve your issue efficiently
Conclusion
Most lead upload issues in Ringover can be resolved through simple troubleshooting steps like clearing your browser cache, checking file formats, or trying a different browser. By following the progressive troubleshooting approach outlined in this guide, you can quickly overcome common obstacles and successfully upload your leads for call campaigns. If problems persist, Ringover's technical support team is available to provide specialised assistance.