The Functions & Connectors section allows you to configure how AIRO handles calls, integrates with external tools, and executes automated actions.
This includes transferring calls to human agents, sending emails, connecting with systems like Zendesk, triggering webhooks, and defining post-call actions. Proper setup ensures smooth call flows and enhances customer experience.
Functions & Connectors
When a client requests a human contact, AIRO will transfer the call to a human agent. This is the step where you define the call handling order, including how and when the call should end, with a prompt specifying the end-of-call conditions.
System Tools
Transfer to a Number
You can transfer a call to a specific number.
Optionally, add a hold song or keypad tones.
Enable or disable as needed.
Note: You cannot transfer to multiple users or an IVR directly, but you can create transfer conditions that allow multiple transfers sequentially.
Send Email
Use this, for example, during a contract cancellation.
Fill in all requested information and usage instructions.
Optionally, add a hold song or keypad tones.
Enable or disable as needed.
Integrations
Zendesk
Select Zendesk as the tool and follow the instructions for configuration.
Enable or disable as required.
Custom Webhook
Custom webhooks allow you to send specific data directly to a client system.
There is no need to request an end-of-call summary, as the transcript feature already handles that.
In the API configuration:
Name your webhook
Select the HTTP method
Add the URL
Post-Call Actions
Post-call actions allow you to define how the call ends and what follow-up occurs:
Transcript Email: Add email addresses to automatically send the transcript.
Post-Call Webhooks: Add the webhook URL to send call data externally.
Custom Instructions: Ensure the call concludes politely and professionally.
MCP Services
You can add external services to handle tasks like ticket processing or other automated workflows.
🎉 Now you know how to manage your functions and connectors!