The Summary AI Customization feature in Empower allows you to easily control how call summaries are generated for your team. In this guide, you’ll learn how to configure default languages, enable AI suggestions, and manage summary settings for your users.
Customizing your Summary settings
1. Access summary Customization
Start by navigating to your settings to view your options.
Go to your Empower settings.
Click on the gear icon next to "create" in the summary AI Customization section.
Enable or disable the "AI suggested summary" option to apply a summary style for calls automatically.
- Search for a specific user or select all users.
- Change the default summary.
- Click on Save.
💡 Need to learn the basics first? Click here to know How to create a call summary
2. Modify your profile
- Go to your Empower profile.
- Scroll down to the AI Customization section.
- Locate Default Summary Style.
- Select the summary style you prefer.
- Click the eye icon to preview the summary, view more details, and/or edit it.
🎉 You now know how to customize AI summaries and can perfectly tailor Empower to your team's needs!