Mapping Ringover Call Tags to Bullhorn CRM ensures your call categorizations reflect accurately within your CRM. In this guide, you’ll learn how to manually align your tags across both platforms so your call activities are correctly logged.

Map Ringover call tags to Bullhorn CRM

1. Configure tags in Bullhorn

Before configuring Bullhorn, you must set up your desired tags in your Ringover account. Follow the instructions in this article 👉 How to create call tags

You must create tags manually in Bullhorn.

Go to your Bullhorn CRM.
Click on Menu and select Admin.
Select System Settings (Extend the page view to 500 per page to have all variables visible).
Find the variable commentActionList (use your browser's search/Ctrl+F).
Click the small arrow to open the variable.
Write the exact same tags from Ringover in the "value" box.

⚠️ Do not use spaces and make sure to separate the tags by a comma. They must be spelled exactly the same in both platforms; otherwise, tags applied during a call will not appear in Bullhorn's "Action" field.

3. View and edit mapped tags

After completing a call, you can verify which tags were mapped to the CRM activity.

Go to the Menu.
Click on Candidate to open an activity in Bullhorn.
Go to the left corner under Actions and click Edit.
View the tag used for the call inside the Action field.
Select a different tag from the list to change it manually if needed.

⚠️ If you select two tags during a call (that exist in both systems), only the first one selected will appear in the "Action" field. Additionally, if you use a tag that exists only in Ringover or only in Bullhorn, it will appear in the note's tag section as plain TEXT, not as a mapped TAG.

🎉 You now know how to configure your tags in Bullhorn and can effectively track your Ringover call activities in your CRM!