Call Parking allows you to place active calls into shared virtual rooms, enabling any member of your team to retrieve them or join in. With this feature, you can temporarily place contacts in a waiting room and then invite your colleagues to pick up and continue the conversation.

Park and retrieve calls with call Parking

1. Park a call in a room

You can park an active call by sending it to a room directly from your dialer

1. Open your keypad/dialer during an active call click on Transfer.

2. Dial *8 followed by your desired room number. For example: dial *81 for room 1, *82 for room 2, and so on.

3. The call will automatically be transferred to that waiting room.

4. Then, your colleague, supervisor, or expert can dial *85 (for room 5) to join the call and continue the conversation.

2. Retrieve a parked call

Once parked, the call appears in the waiting list where anyone in your assigned team can see and pick it up.

1. Go to your classic call logs (this feature is not currently available in the unified view 👉How to change the conversation's view).

2. Check your waiting list to view the active parked rooms.

3. Review the room details, which display the contact name or number, the time spent waiting, and the room number.

4. Click on the phone icon next to the room to join the call.

3. Select a random outgoing number

Optimize call performance by using a random outgoing number, helping distribute call volume across your available numbers.

1. Go to your dialer.

2. Select the random number option from your caller ID list.

3. Dial and launch your outgoing call.

The system picks one of your assigned numbers entirely at random for each call. There is no pattern, meaning you might randomly display the same number twice in a row or completely different ones.

🎉 You now know how to park calls in shared rooms and manage your outbound caller IDs effectively!