AI framework analytics allow you to evaluate agent call performance, track key metrics over time, and pinpoint targeted training opportunities using artificial intelligence. In this guide, you’ll learn how to select target frameworks, review quantitative performance indicators, explore agent-specific impact, and launch pitch room practice simulations.

Analyze your AI framework analytics 

1. Select your target framework and initiate analysis

Choose the specific evaluation framework you want to examine and launch the analytics dashboard.

1. Select your desired framework from the drop-down menu to specify your analysis target.

2. Check the most important subjects of the framework.

3. Click the 'Review evidence' button to examine specific framework details and identify areas for improvement.

4. Click the tabs to view details about how agents are affected and the evidences.

5. Review the most important subjects and priorities of the framework.
6. Examine the framework's quantitative indicators and metrics to assess overall health.

2. Use Ask Empower

Examine specific framework steps and evidence to identify areas for team-wide improvement.

1. Click the 'Practice session' button to begin a simulation in the pitch room.

2. Click the 'Analyze' button to initiate the analysis.

3. Drill down into agent-specific analytics and impact

Examine individual agent performance, pinpoint agents needing support, and switch visualization modes.

Components

1. Check the framework’s quantitative indicators and metrics.

2. Click the 'Components ' dropdown to adjust the view of your framework results over time.

3. View the active coaching priorities by selecting a framework step.

Agents

1. Click on the Agents tab to view agent-specific analytics.
2. Click on an agent marked "Needs attention" to view an overview of the reasons requiring attention.
3. Click on the specific step you want to explore in detail to understand its health status.
4. Click on the Radar view icon to switch to a different data visualization in the Agent Impact tab.
5. Click on the Evidence tab to view details about the agent's performance during calls.
6. Edit your filter.

🎉 You now know how to analyze your framework analytics and can gain deeper insights into agent performance to drive targeted coaching!