How to connect Ringover with Spott.io?

Spott is an AI-native ATS and CRM built for recruiting firms, bringing applicant tracking, CRM, candidate management, and recruitment workflows together in a single platform.

The Ringover + Spott integration helps recruiters save time by automatically linking calls and messages to the right candidate or contact, making every interaction available directly from Spott and reducing manual data entry.

The Ringover + Spott integration allows you to:

• Make calls from Spott using the Ringover Chrome extension (click-to-call).
• Identify a Spott contact by phone number during incoming and outgoing calls.
• Open the corresponding Spott record directly from the Ringover Dialer.
• Log incoming, outgoing, and missed calls as activities in Spott.
• Log SMS and WhatsApp messages and Empower Meet meetings in the relevant contact record.
• Synchronize contacts globally or when they interact with your team.
• Enrich call activities with notes, tags, recordings, and Empower summaries when available.

I. Create your API key in Spott

1. Log in to Spott
2. Navigate to Home > Settings > API
3. Create a new API key and copy it

II. Enable the integration from Ringover

1. Log in to your Ringover Dashboard.
2. Go to Integrations.
3. Search for Spott and click its icon.

4. Enter your API key and click Activate.

Once authorization is complete, you are redirected to Ringover. The integration retrieves the Spott users required for user mapping.

 

II. Configure your settings

From the Integrations page, click Spott to open the configuration panel. Use the numbered settings below to choose which communications and data Ringover logs and synchronizes.

1. Call types: select Manage call types to choose which incoming, outgoing, missed, or other supported call types are logged in Spott.
2. Include recordings in call logs: choose which audio files are included in call activities: all files, recordings, voicemails, or none.
3. Restrict access to recordings: limit access to recordings to users who have an active Ringover license.
4. Phone numbers: select the Ringover phone numbers whose calls are included in the integration.
5. SMS messaging numbers: select the Ringover numbers whose SMS messages are included in the integration.
6. Group SMS conversations by: choose whether messages are grouped by day, as a full conversation, or not grouped.
7. Link users with an account: match each Ringover user with the corresponding Spott account.
8. Assign missed IVR calls to: select the Spott user to whom missed IVR calls are assigned.
9. Log internal calls: log calls made between Ringover users as activities in Spott.
10. Include Empower summaries and transcripts in call logs: add available Empower summaries and transcript links to Spott call activities.

11. Log Empower meeting summaries: add available Empower Meet summaries to the corresponding Spott activities.
12. Include scenario name in call logs (for incoming IVR calls): add the Ringover IVR scenario name to incoming call activities.
13. Logs display language: select the language used for automatically generated activity text.
14. Log WhatsApp messages: log supported WhatsApp messages in Spott.
15. Create contact for calls: choose which call types can create a new Spott contact when no matching contact exists, or disable contact creation.
16. Create contact for SMS messages: choose which SMS message directions can create a new Spott contact when no matching contact exists, or disable contact creation.
17. Create contact for WhatsApp messages: create a Spott contact for supported WhatsApp messages when no matching contact exists.
18. Sync contacts (v4): enable global synchronization of new and updated Spott contacts with Ringover. Select Display the last 10 logs to review the latest synchronization logs.
19. Sync contacts on a call-by-call basis: synchronize a contact when you call them or when they call you.
20. Display contact's info during call and only store their info if call-by-call basis is activated: display matching Spott contact details during a call and store them in Ringover only when call-by-call synchronization is enabled.
21. Mapped fields: select the Spott fields to display in the Info section of the Ringover Dialer.

1. Complete your user mapping

Click + Manage users.

Match each Spott user with the corresponding Ringover user. When requested, select the Ringover number assigned to that user. This mapping ensures that calls, messages, meetings, and other activities are attributed to the correct team member.

If a user is added, removed, or updated in either platform, review the mapping and save it again. After reconnecting the integration, check the suggested matches before saving.

2. Enable contact search and synchronization

Choose how Ringover searches for and synchronizes your Spott contacts:

• Global synchronization: Ringover periodically imports new and updated Spott contacts.
• Call-by-call synchronization: Ringover synchronizes a contact when you call them or when they call you.
• Direct search: Ringover searches Spott for a contact that matches the phone number so the correct record can be displayed during the interaction.

Select the options that fit your workflow, then save your settings. Contact details available in Ringover depend on the data stored in Spott and the synchronization mode you enable.

3. Enable recordings and post-call data

• In the Ringover Dashboard user settings, enable call recording if you want to generate data that relies on it:

• In the Spott integration settings, enable summaries and transcripts to be added to call logs:

Depending on the features enabled for your Ringover account and the data available for the interaction, Spott activities can include notes, tags, the call recording, the transcript link and an AI-generated summary.

Check the connection

The Ringover Dashboard shows whether the Spott integration is connected or disconnected. In case you need to reconnect it, open the integration, and authorize Ringover again by clicking 'Reload'.

To test the integration:

1. Make or receive a call using a number stored on a Spott contact.
2. Check that Ringover identifies the correct contact.
3. Confirm that the activity appears in the contact's Spott record with the expected direction, user, task type, date, and post-call information.

 

You are now ready to use Ringover with Spott. Install the Ringover click-to-call extension to make calls directly from Spott.

🎉 Your Ringover integration with Spott is now ready to use.