Call flags in Ringover allow you to categorize key call moments, highlight important interactions, and streamline call quality management. In this guide, you’ll learn how to create custom flags, manually assign or manage flags on calls, and automate flag tagging using workflows.

Create, manage, and automate call flags in Ringover

1. Access AI customization and create custom flags

Navigate to your AI settings to view existing flags or build new custom flags for your team.

1. Click on AI customizations in your Ringover interface to adjust your artificial intelligence settings.

2. Click on the Created by others tab to view flags generated by other team members.

3. Click on the Create flag button to open the flag setup window.

4. Enter your flag details and click on Create flag to finalize your new flag.

5. Click the '+ Create' button to start a new item.

6. Type the name of your flag and the description.

7. Click the pencil icon next to 'Appearance' to edit the text.

8. Click the 'Create flag' button to save the new flag.

2. Manually add, change, or remove flags on calls

Apply flags directly to call logs to highlight specific events or flag interactions for supervisor review.

1. Navigate to a specific call in your call log.

2. Click on the Flag log button associated with the call.

3. Select Add a flag to attach a new flag to this interaction.

4. Click on Select flag from the drop-down menu to choose the appropriate flag.

5. Click on the Flag icon to view and manage existing flags on the call.

6. Click on Change flag to update the assigned flag, or click on the trash icon to remove a flag from the call.

3. Automate flag assignment with workflows

Set up automated rules so flags are applied automatically when specific call conditions occur.

1. Go to your Workflows settings in Ringover

2. Create a new workflow rule based on call triggers (e.g., whenever a call receives a 1-star evaluation)

3. Set the action to automatically assign your designated flag (e.g., assigning the Low call score flag)

4. Save your workflow to begin automatic call tagging

Automating low-score or high-priority flags helps managers quickly filter calls that require immediate coaching or follow-up.

🎉 You now know how to create, manage, and automate call flags and can efficiently organize call logs and highlight key interactions across your team!