Audio channel management in Ringover allows you to seamlessly handle phone calls while running third-party meeting platforms without hardware locking. In this guide, you’ll learn how to identify audio device conflicts, disable exclusive hardware control in system settings, configure headset preferences, and review the troubleshooting ticket details.

Audio channel conflicts between Ringover and meetings platforms

Check those article for more information : 

• 🔗 How to fix poor audio for recipients
• 🔗 How to fix Ringover ringtone issues on your computer

1. Identify audio channel conflicts and symptoms

Recognize the common symptoms when Ringover and video conferencing software compete for audio hardware access.

• Symptom 1 (Ringover active first): While making calls on Ringover, the application locks the microphone and speakers, preventing you from joining or using audio in Zoom or SoWork, for example.
• Symptom 2 (Meeting app active first): If you join a meeting platform, subsequent Ringover calls become completely silent ("deaf"), preventing you from hearing callers.
• Root Cause: The Ringover desktop app or browser audio driver takes exclusive control of the computer's audio hardware (microphone/headset), blocking background applications from sharing the audio channel.

2. Disable exclusive device control in Operating System settings

Prevent applications from taking exclusive control of your microphone and headset hardware.

1. Open your computer's Sound Settings (Control Panel on Windows or System Settings on macOS).
2. Select "Manage your audio device".
3. Click on Reproduction.
4. Select your active headset device, then click on "Disable".
5. Click Accept and Apply to save your changes.

3. Configure audio devices in Ringover

Ensure Ringover is using explicit hardware channels rather than shared system defaults.

1. Log in to your Ringover Web App.
2. Click on devices (headphone icon) in the Ringover dialer.
3. Go to the Mic, Speakers and then Ringtone section.
4. Select your specific Microphone and Speaker from the dropdown menus.

Manually selecting your specific headset model (e.g., "Jabra Evolve") in both Ringover and your meetng plateform settings prevents audio driver switching conflicts.

3. Ensure browser microphone permissions are set to Allow for Ringover

1. Open Chrome. 
2. Click the ⋮ menu in the top-right → Settings. Go to Privacy and security → Site settings. 
3. Select Microphone. 
4. Make sure “Sites can ask to use your microphone” is enabled. 
5. Under “Allowed to use your microphone”, check whether Ringover is listed. If Ringover is listed, make sure it is Allowed.

When switching between a meeting platform and Ringover, ensure you mute or leave the active video meeting audio channel before placing or receiving a phone call.

🎉 You now know how to resolve audio channel conflicts between Ringover and meeting platforms and can enjoy smooth, uninterrupted calls and video meetings across all platforms!