The Parallel Dialer in Ringover allows you to maximize your chances of reaching your contacts by placing two calls simultaneously. The Parallel Dialer is an automated system that allows you to place multiple calls simultaneously to maximize the contact rate and improve agent productivity. As soon as a contact picks up, the agent is immediately connected. The other calls in progress are automatically stopped. In this guide, you’ll learn how to enable the add-on, configure your parallel calls, and use them in full compliance with regulations.
Requirements
- Available from the Business plan onwards.
- To use this feature, the Power Dialer must be available.
- Activate the Parallel Dialer add-on from the Marketplace.
- Follow the compliance rules and specific requirements applicable in France.
Activating and using the Parallel Dialer
1. Comply with the rules and specific requirements
The use of a parallel dialer in France is subject to specific regulatory requirements, particularly with regard to the national numbering plan and the rules applicable to automated calling systems effective January 1, 2023, as established by ARCEP, as well as the Consumer Code. Telemarketing must also comply with the Consumer Code, particularly the rules regarding prior consent. ARCEP has established a category of numbers called NPV (Verified Multipurpose Number) that allows for the use of automated calling systems such as the Parallel Dialer.
- Number identification (NPV): Use is based on the category of Verified Multi-purpose Numbers (specific ranges: 01 62, 01 63, 02 70, 02 71, 03 77, 03 78, 04 24, 04 25, 05 68, 05 69, 09 48, 09 49).
- Contact limit: Each recipient may not be contacted more than 4 times over a period of 30 calendar days.
2. Configure and make calls in the Webapp
Activate the simultaneous dual call feature and adjust the delay between calls.
- Go to the Power Dialer section in the Ringover Webapp.
- Click the Parallel Dialer option to activate or deactivate it.
- Set the delay between each call in seconds (for example, a 5-second delay before contacting the next number).
3. Manage parallel calls during a campaign
The system automatically starts simultaneous calls to maximise reachability.
- Start your private campaign in the Power Dialer (🔗 Activate and use the Power Dialer)
- As soon as a contact answers, the agent is immediately connected to them.
- The other simultaneous call is automatically cancelled to avoid disruption and reduce costs.
- The cancelled call is automatically moved to the "No answer" column of the campaign.
FAQ
Can calls be made outside the permitted hours?
No, calls outside the permitted hours are automatically blocked to ensure compliance.
Can you use your own numbers?
No, numbers are managed centrally.
Can it be connected to an IVR?
No, connecting to an IVR is not permitted with the Parallel Dialer.
🎉 You now know how to activate and use the Parallel Dialer in Ringover and can maximise your contact opportunities with ease!