Voice agent call analytics allows you to track, measure, and analyze performance metrics for your voice interactions. In this guide, you’ll learn how to filter data by date, monitor call volume, review success rates, and analyze hourly activity trends.

Analyze call analytics for your voice agent

1. Access and filter call analytics

Select your desired reporting period to analyze specific performance data. Go to your Voice Agent dashboard and Click on the three little dot, then select Analytics.

Select the Month and Year from the date filter.
Total number of calls: View the total volume of calls handled by this agent during the selected period.
Success rate: Track the percentage of calls marked as successful based on your evaluation criteria.
Total duration: Review the combined duration of all calls during the selected period.
Avg duration: Monitor the average length of each individual call.
Peak time: Identify the hour of the day with the highest call volume.
Successful X Failed : number of successful and failed calls.
Inbound: Calls received by the voice agent.
Activity by hour : A distribution chart showing call volume across hours of the day.

💡 Cross-reference Peak Time and Activity by Hour to ensure adequate capacity during high-volume windows.

🎉 You now know how to view voice agent analytics and can optimize your agent's performance based on call data!