Your profile settings in Empower allow you to customise your user experience, adjust your interface preferences, and configure your artificial intelligence models (summaries, scorecards, compliance) according to your business needs. In this article, you will learn how to manage your personal information, configure your usage preferences (language, dark mode, integrated dialler), set up your email signatures, and define your default AI models from your Empower workspace.
1. Manage your personal information and credentials
The Personal Information section groups all the data linked to your Empower user account (first name, surname, professional email address, and unique user ID).
- Edit details: Allows you to update your profile information such as your name or your user photo.
- Change password: Allows you to securely change the login password for your Empower account.
2. Configure your interface and communication preferences
The Preferences section allows you to adapt the app's usability and call behaviours to your work habits.
- Preferred language: Choose the display language for the application interface (e.g., English, French).
- Dark mode: Enable or disable the dark theme to reduce eye strain when using it in low light.
- Email reading for writing style : Authorise Empower to analyse the content of your connected professional emails in order to learn your writing style and adapt its AI-generated suggestions.
- Integrated dialler: Choose to use the Ringover dialler directly embedded in Empower when triggering a call action. If this option is disabled, calls will automatically open in the external Ringover web application.
- Email signature: Create and manage your custom signatures (name, title, contact details) automatically added to your outbound emails.
3. Define your default AI customisations
In the AI Customisations section, you can select the models and analysis scorecards automatically applied to all your recorded calls and meetings.
- Default summary style: Define the format and presentation layout of the call summaries automatically generated by AI (e.g., Business rules generic).
- Default compliance: Choose the legal or business rules that your conversations must comply with (e.g., Sales — Comprehensive Compliance).
- Default scorecard: Select the evaluation and scoring rubric used to analyse your phone conversations (e.g., sales scorecard MEDDPICC).
- Framework: Select the sales methodological framework associated with your opportunity tracking (e.g., MEDDPICC).
4. View and manage your groups
The My Groups section allows you to view and manage the teams or user groups to which your profile belongs in Empower. Click on Manage to display the full list of your groups.
🎉 You now know how to configure all your profile settings, adapt your interface preferences, and customise your AI models in Empower!