With Ringover, you have the ability to transfer an ongoing phone call to another number 👥 without interrupting the conversation.
Transfer a Call
During a call:
Click the “Transfer” button that appears on your Dialer
Enter the name of the person 💬 to whom you want to transfer the call
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Select the type of transfer you want to perform 📑:
Direct Transfer 🎯: with one click, you directly transfer the ongoing call to a team member. If there is no answer, you will not be able to resume the call.
Ask First ✅: contact your colleague to check their availability and pass on the information before transferring the call.
Send to Voicemail 🔉: if your colleague is unavailable, or you know they don't want to be disturbed, transfer the call to their voicemail, so the caller can leave a message.
Your call will be transferred according to the chosen method and will end automatically! 🎉
Transfer a call from your mobile
During a call:
Click the “Transfer” button that appears on your Dialer,
Enter the name of the person 💬 to whom you want to transfer the call.
-
Select the type of transfer you want to perform 📑:
Direct Transfer 🎯: with one click, you directly transfer the ongoing call to a team member. If there is no answer, you will not be able to resume the call.
Ask First ✅: contact your colleague to check their availability and pass on the information before transferring the call.
Send to Voicemail 🔉: if your colleague is unavailable, or you know they don't want to be disturbed, transfer the call to their voicemail, so the caller can leave a message.
Additional Information
How to Transfer the Call to Another Extension?
With Ringover, transferring a phone call to another specific extension is very easy. However, if you use another platform, passing a conversation to another extension can also be very simple:
During the call, just dial star 2 and the phone number or extension to which you want to transfer the call. This feature allows you to first speak with your colleague to inform them that you are transferring a call.
How to Forward Calls from One Mobile to Another Mobile?
Ringover's call forwarding allows you to redirect the calls you receive on your line to another device or person. You can do this at the time of the call, or you can create a series of automatic rules that detect the calling number to redirect it, for example, to the relevant department.
What is Call Transfer?
Call transfer is a feature of Ringover that allows you to redirect any incoming calls you want to another device, agent, or department.
Ringover also allows you to create contacts with specific phone numbers, which can be used to forward calls to other support lines or systems. For example, you can create a contact with a Zendesk support line number, enabling your representatives to easily transfer calls to that support line.
Why do transferred calls appear multiple times on the webapp call log?
When a call is transferred between different switchboards (SVI), the webapp displays the call's path, showing both the initial and transferred call points. This means you might see the same call multiple times to illustrate its routing through different standards or switchboards. While Ringover considers this a normal behavior to show the call's complete path, some users may find this display confusing.