Step 1: Activate recorded conversations for a user
💻 Go to https://dashboard.ringover.com/users.
Click on the user 👨💼 for whom you wish to record conversations 🎙️.
Under the “User permissions” section, move the slider for “Conversation recording” to green 🖊️.
💡 You can also announce to callers that the conversation is being recorded.
To find out how to determine the percentage of recorded calls, read this article.
Step 2: Listen to the recordings
To play back recordings 🎧, go to https://app.ringover.com/call-logs.
For each call, you’ll now be able to hear the recording by clicking on the play button ▶️.
Now you’re ready to start recording conversations for users! 👌
See our articles 📰
5 Essential Tools for Supervising Your Team’s Calls
Everything You Need to Know About Call Recording for Businesses