Call forwarding in case of no answer is a feature that allows incoming calls to be redirected to another phone number or user if the initial call is not answered after a certain number of rings or a predefined period of time.
Setting up call forwarding from the WebApp
- 🖥️ Go to your Ringover WebApp.
- Navigate to settings and then to the "Call forwarding" section.
- Select the type of call forwarding and to whom the call should be diverted (to another user, to a group, to a call center, or to an external number):
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- Only missed calls
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- All calls
Understanding call forwarding behavior
Call forwarding to another user
When a user (A) forwards a call to another user (B) in case of "Only missed calls", this is what happens:
- If user A doesn't answer the call and neither does B
User A will receive an email notification about the missed call, while user B will not be notified.
- If the call goes to user A's voicemail
If user A has configured a voicemail message (or a voicemail message with the option for the caller to leave a message), and the call is unanswered, it will be transferred to user B. If user B doesn't answer, the call will be forwarded to user A's voicemail.
User A will receive an email notification about the missed call, while user B will not receive any email notification.
- If the call is answered by user B
Neither user A nor user B will receive an email notification.
- If user B has also set up call forwarding for unanswered calls to user C
Since only one call forwarding is allowed, the second forwarding will not be effective. User A will be notified by email about the missed call or voicemail, while user B will not receive any email notification.
Call forwarding to a group
In case of transfer to a group, user A will have the records of missed calls, but not the group members.
If a call is answered, the user in the group who answered it will have a record of the answered call. User A will see a missed call in their call log.
Call forwarding to a call center
The management of email notifications in case of transfer to a call center is exclusively carried out by the call center.
Call forwarding to an external number
When a transfer to an external number is made, user A will be notified by email about the missed call or interaction with the voicemail.
Now you know how call forwarding works in Ringover! 🎉