Call campaigns allow you to create lists of contacts and assign them to multiple agents to accelerate your sales. 🚀
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With these call campaigns:
- You can activate up to 5 simultaneous campaigns.
- Your campaigns are reusable indefinitely.
- You can add contacts, tags, and agents to your campaigns at any time, whether they are active or not.
- If you want to manage more campaigns, an add-on is available to activate 5 additional campaigns.
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Prerequisites:Â
- You must be an administrator of the 👨 Ringover account or Supervisor "Campaigns" to access this feature
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Step 1: Activate the Power Dialer
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💻 To get started, enable the Power Dialer in your Ringover account settings
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Then, activate Power Dialer in your settings under the "Outbound Calls" section. The "Power Dialer" icon will then appear in the menu bar located on the left side of your interface.
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- Select the user to whom you want to grant access to the feature
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In the "Dashboard Access" section, choose "Supervisor" and then check the "Campaigns" box ✅
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Step 2: Create a call list
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- Navigate to the "Call Campaigns" section in your Ringover Dashboard,
- You will have the option to activate up to a maximum of 5 campaigns.
- Select an empty campaign and fill in the fields that follow.
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- Name your call campaign and add a call script or tags if you wish. Remember that the tags you add to the campaign are not permanent and can be edited at any time
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Click the "Import a file" button (remember it should be in .TXT or .CSV format) to add numbers manually. You can also download a sample file by clicking the "i" button
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- You can also add the numbers you want to call manually. To do this, click on "Or add manually"
- A pop-up window will appear; add the numbers following the provided recommendations:
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Please note that for manual import, each comma determines your columns and each line break determines your different rows.
- Once your file is imported, select the column containing the phone numbers you want to call
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- You'll be able to see the imported numbers, duplicates, and erroneous numbers
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Choose the label for the other columns. You can select between name, company, or address, or provide a custom name for each column
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- Select the number of attempts you can make to call a number if the contact doesn't answer the call
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- Now, choose the users and/or groups that will make the calls
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- Finally, click on "Launch campaign" to start your new campaign immediately
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Recommendations:
- Create a unique tag for your call campaign. This way, you can easily filter the calls from the campaign you've created
- There is a limit of 1,000 contacts per import. However, you can purchase our "Call Campaign Expansion" add-on to add another 1,000 numbers to the same campaign
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Step 3: Launch a call campaign
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To start a call campaign, simply click on the "Power Dialer" âš¡ icon on the left side of your interface in the Ringover webapp.
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Next, select the call campaign you want to use in the "Shared List" section. Then, click on the desired campaign and click "Start" in the top-right corner.
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Step 4: Track Campaign History
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Click on a campaign to see its details and history 💬 name of the person who created it, date and time of creation, campaign history...
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There you go, you know how to launch a call campaign and save time in your prospecting! 🎉