Activating and downloading call recordings on Ringover provides companies with an essential tool to enhance communication management, ensure customer service quality, and comply with regulatory requirements. These functions enable precise recording of phone interactions, beneficial for training purposes, performance tracking, and dispute resolution.
How to activate call recordings
Ringover offers two main recording options: default recording (automatic) and manual recording. When default recording is enabled, all calls are automatically recorded. When default recording is disabled, users can manually start or stop recording for individual calls.
- 💻 Go to your Dashboard> Settings> Users
- Select a user and click "Edit"
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A popup window will appear, where you should:
- Click on the "Permissions" section
- Within the section, locate the "Recordings and Supervision" category
- Activate the "Record Conversations" setting
- Ensure that the necessary settings are enabled
How to download call recordings from the Dashboard
- 💻 Go to your Dashboard> Logs> Call logs
- Click on the "settings" icon located to the right of the call you want to download (indicated by a red circle)
- Click on Download
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A new tab will open in your browser, where you should:
- Click on the three dots located to the right of the recording
- Click on Download
How to download call recordings from the WebApp
- 💻 Go to your Ringover Webapp
- Click on the call you wish to observe
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A popup window will appear on the right side of the screen, where you should:
- Click on the Download icon
💡 To take into account:
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- It is necessary to determine which recordings can be listened to (on the Dashboard, as explained at the beginning of the page)
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A new tab will open in your browser, where you should:
- Click on the three dots located to the right of the recording
- Click on Download
Cloud storage options
Ringover offers multiple cloud storage solutions for call recordings, including AWS, Azure, OVH, and Google Drive. Users can choose their preferred storage platform based on their needs and preferences.
Downloading recordings before removing a user
If you need to remove a user from your Ringover account, make sure to back up their call recordings first:
- For call logs, use the filtering and exporting feature in your Ringover account
- For recordings, download them individually (Ringover doesn't provide bulk backups due to GDPR regulations)
- Alternatively, you can use the Ringover API key to download records
Advanced recording management
Using the Ringover API
For advanced users or businesses needing to automate recording management, the Ringover API allows programmatic downloading and management of call recordings. This option is particularly useful for integration with other systems or for automated backups.
Legal and privacy considerations
When using call recordings, ensure you comply with local regulations regarding privacy and data protection. In many countries, it is mandatory to inform participants that a call is being recorded.
There you go, now you know how to activate and download call recordings on Ringover! 🎉