Password management allows you to keep your communications secure and regain access to your account quickly. In this guide, you’ll learn how to reset a forgotten password, update your password from the WebApp, and troubleshoot account access issues.

Reset and manage your Ringover password

1. Reset a forgotten password

If you cannot remember your credentials, you can trigger an automated password reset directly from the sign-in screen.

1. Go to the Ringover login page.
2. Click on "Forgot your password".
3. Open the reset email sent to your inbox.
4. Click on the link inside the email to set your new credentials.

💡 If you do not see the reset email in your primary inbox, make sure to check your junk mail or spam folder.

2. Change your password from the WebApp

If you are already logged in and simply want to update your current password, you can do so directly from your account preferences.

1. Go to your Ringover WebApp.
2. Click on "Settings".
3. Locate the "General account settings" section and click on "Change password".
4. Fill in your new password details in the dedicated fields.
5. Click "Save" to record your new password.

3. Troubleshoot login and access issues

If you run into technical hurdles while updating your password or accessing your user profile, follow these recovery steps.

Missing reset emails

If you are not receiving the password reset link (even after checking your spam folder):

1. Verify that your registered email address is spelled correctly.
2. Contact customer support to check your email settings, unblock any email delivery issues, and manually resend the link.

Inaccessible or deactivated accounts

If you cannot access a user's account due to a deactivated corporate email or a lost password:

1. Contact Ringover support directly.
2. Provide official documentation proving your authorization to manage the account (such as proof of employment or company ownership).
3. Follow the support team's guidance to complete the account transfer or access restoration.

4. Maintain account security

Regular password maintenance is essential to protect your business communications from unauthorized access.

• Mandatory periodic resets: For security reasons, Ringover requires a password reset every 12 months to keep potential vulnerabilities to a minimum.
• Use complex keys: Always create a unique and complex password specifically for your Ringover account.
• Do not share credentials: Avoid sharing your password with others.
• React quickly: Update your password immediately if you suspect that your login details have been compromised.

🎉 You now know how to reset and update your Ringover password and can ensure that your account remains highly secure and accessible at all times!