Call recording is a key tool for improving customer follow-up, ensuring service quality, and training your teams. Ringover makes this process simple and customizable to meet your needs. Here’s how to activate it and make the most of it 😉:
Step 1: Activate call recording in your system
- 🖥️ Go to your Ringover Dashboard> Settings> IVRs
- Select the IVR where you want to activate call recording
- Enable the recording option:
At the top of the page, toggle the "Record conversations" ⏺️ switch. This option allows you to record all incoming and outgoing calls associated with that IVR.
💡 Additional configurations:
If you want to record only a percentage of the calls, adjust this in the advanced settings of the phone system. See this article for more details.
Step 2: Listen to the recordings
Once recording is enabled, you can easily access recorded calls:
- Rendez-vous dans Dashboard> Logs> Journals d'appels
- Find the recording you want to listen to:
Search for the specific call by date, time, or IVR name.
- Play the recording:
Click the play icon ▶️ next to the call to listen to it.
Step 3: Manage and download recordings (optional)
Download recordings:
From the call log, click the download icon ⬇️ to save a copy of the recording to your device.
Store recordings:
All recordings are securely stored in the Ringover system for the duration specified in your plan.
Now you’re ready to start recording conversations on your IVR! 👌
Please note that some sections are no longer up to date and will be upgraded soon.
📰 Check out our article: