Accessing your analytics allows you to track your communication performance and measure your efficiency. In this guide, you’ll learn how to view your call, SMS, and video statistics, as well as apply filters to refine your data.

Viewing tour analytics

1. Review your Call, SMS, and Video Metrics

Start by navigating to your account to view your overall performance.

1. Go to your Ringover account.
2. Go to the statistics section.
3. Access your analytics overview.

You can monitor detailed statistics across all your communication channels.

Call Statistics

1. Service level
2. Total calls
3. Total calls duration.
4. Average call duration incoming 
5. Average call duration outgoing.
6. Total snooze time 
7. Call tags used.

SMS Statistics

• View the total SMS messages sent.
• Check the total fragments used for your messages.

Video Call Statistics

• See the platform most used and how many meetings were held.
• Review the total duration, average video call duration, and average number of participants.

Customize your view to find the exact information you need.

1. Select "show only your stats" to view personal metrics.
2. Filter the data to show only your direct line or IVRs.
3. Put in a custom date range.

🎉 You now know how to access your analytics and can efficiently track your communication performance across all channels!