Prerequisites

• An active Ringover Business account.
• Administrative permissions on your Ringover account.
• An Intercom account with administrator role permissions.

1. Call types: Manage and filter categories for inbound, outbound, or missed calls.
2. Include recordings in call logs: Select which audio recordings (e.g., "All files") are attached to call logs.
3. Restrict access to recordings: Toggle switch to limit user access permissions for call recordings.
4. Reply to conversation via: Choose the default Intercom item format used for call responses (e.g., "Note").
5. Create events in user file for: Select which user actions trigger event logging in Intercom user profiles (e.g., "None").
6. Phone numbers: View and manage connected phone lines or select specific numbers.
7. SMS messaging numbers: Manage phone numbers designated for SMS messaging.

8. Link users with an account: Map Intercom users or agents to their corresponding system account.
9. Assign missed IVR calls to: Designate a specific user or team member (e.g., "Add user") to assign missed IVR calls.
10. Log internal calls: Toggle switch to automatically log internal team communications within Intercom.
11. Include Empower summaries and transcripts in call logs: Toggle switch to save AI transcripts and call summaries to call logs.
12. Include scenario name in call logs (for incoming IVR calls): Toggle switch to append the IVR flow name to incoming call logs.
13. Reopen last closed conversation: Toggle switch to automatically reopen a user's previous closed conversation when a new call occurs.
14. Close conversation after a call: Toggle switch to automatically close the Intercom conversation once a call ends.
15. Logs display language: Select the display language for call log details (e.g., "en").
16. Webhook URL: Endpoint URL field used for sending real-time event payloads to external integrations.

17. IVR callback ticket tag: Specify the default tag applied to callback tickets created from IVR calls (e.g., callback_ringover).
18. Synchronize call tags with the conversation: Toggle switch to sync call classification tags directly with Intercom conversations.
19. Data hosting region: Dropdown setting to specify the geographical region for data storage (e.g., "United States").
20. Create contact for calls: Choose when new contacts are automatically created during calls (e.g., "No contact page created").
21. Type of contact to create: Select the Intercom entity type created for new contacts (e.g., "User").
22. Sync contacts (v4): Toggle switch to enable general contact synchronization with Intercom V2.
23. Sync contacts on a call-by-call basis: Toggle switch to execute contact synchronization individually as calls take place.
24. Display contact's info during call and only store their info if call-by-call basis is activated: Toggle switch to display contact information on the dialer during calls while conditionally restricting storage unless call-by-call sync is enabled.

25. Tickets: Section to configure the ticket pipeline for logging calls, SMS, and WhatsApp messages.
26. Mapped fields: Select Intercom V2 fields to display in the dialer's Info section.