Notes:
- You need a Ringover Power account 💳 to take advantage of the Dynamics phone system integration
- This integration must be performed by a Ringover account administrator 👨💼 with Dashboard access.
- This integration must be performed by a Dynamics account administrator 👨💼.
💻 Go to https://dashboard.ringover.com/integrations and click “activate” across from “Dynamics”:
- You need a Ringover Power account 💳 to take advantage of the Dynamics phone system integration
- This integration must be performed by a Ringover account administrator 👨💼 with Dashboard access.
- This integration must be performed by a Dynamics account administrator 👨💼.
Step 1: From your Ringover Dashboard
💻 Go to https://dashboard.ringover.com/integrations and click “activate” across from “Dynamics”:
![](https://webcdn.ringover.com/img/support/1601968722.png)
![](https://webcdn.ringover.com/img/support/1601968902.png)
Customize the integration to fit your needs
![](https://webcdn.ringover.com/img/support/1601968974.png)
Step 2: Add Ringover in Microsoft Dynamics
Part 1 : Install Channel Integration Framework
Go to “Settings >> Solutions”
![](https://webcdn.ringover.com/img/support/1601969137.png)
Then choose “Get Solutions from Marketplace
![](https://webcdn.ringover.com/img/support/1601969141.png)
The “AppSource” opens, search for “Channel Integration Framework” and “Get it now”
![](https://webcdn.ringover.com/img/support/1601969146.png)
Accept Microsoft’s terms
![](https://webcdn.ringover.com/img/support/1601969250.png)
Choose the org you want to install it to
Once installed, the app will appear on your app list
![](https://webcdn.ringover.com/img/support/1601969255.png)
Part 2 : Set up Channel Integration Framework
Go to “Channel Integration Framework” app
Click “New”
![](https://webcdn.ringover.com/img/support/1601969428.png)
Set up as follow
![](https://webcdn.ringover.com/img/support/1642428114.png)
Be sure to select the apps you want Ringover to appear in and to select the roles
![](https://webcdn.ringover.com/img/support/1601969440.png)
![](https://webcdn.ringover.com/img/support/1601969443.png)
Click Save
![](https://webcdn.ringover.com/img/support/1601969650.png)
Now the Ringover dialer appears on the right side of the screen
![](https://webcdn.ringover.com/img/support/1601969658.png)
You can now make/receive calls from this dialer. Your calls will automatically be logged on the contact details pages.
![](https://webcdn.ringover.com/img/support/1601969664.png)
Part 3 : Enable click2call
Go to “Settings >> Administration” then "System Settings"
![](https://webcdn.ringover.com/img/support/1601973021.png)
Under General, tab Choose "Skype for business/Link" instead of "Skype"
![](https://webcdn.ringover.com/img/support/1601973078.png)