The Amazon S3 (AWS S3) integration with Ringover allows you to store, organize, and archive your call recordings securely in cloud object storage with high availability and scalability. In this guide, you’ll learn how to activate the integration, retrieve your AWS credentials, and troubleshoot potential synchronization issues.

Prerequisites

An active Ringover Business account.
Administrative or technical account permissions in Ringover.
An administrator account in Amazon S3 (AWS S3).

Set up and troubleshoot AWS S3 integration

1. Activate AWS S3 in Ringover

Initiate the integration process directly from your Ringover Dashboard store.

Log in to your Ringover Dashboard.
Go to Store > Integrations.
Locate AWS S3 and click Activate.

2. Retrieve your AWS credentials and bucket details

Generate an Access Key and Secret Key in your AWS Management Console.

Generate Access Key and Secret Key

Retrieve these credentials from your AWS Security Credentials settings during setup.

Log in to your AWS Management Console.
Click your username in the top right corner and select My security credentials.
In the left-hand menu, click on Users, then select your username.
Select the Security credentials tab and click Create access key.
Copy your generated Access key and Secret key..

Identify region and bucket name

Note down your target S3 Bucket name and region code (e.g., us-east-1) from the AWS S3 dashboard.

3. Finalize configuration in Ringover

Enter your AWS security credentials and bucket details into Ringover to activate storage sync.

Return to Dashboard > Store > Integrations.
Click AWS S3 to open the configuration panel.
Enter your Access Key, Secret Key, Region, and Bucket Name.
Click Save to complete the integration.

💡 Ensure your IAM user in AWS has active write permissions (s3:PutObject) assigned for your target bucket so that recording files upload without errors.

Troubleshooting

What should I do if synchronization stops working or experiences issues?

Restart synchronization from both the Ringover platform and the AWS site.
Verify your bucket's access permissions and connectivity in AWS.
Check the integration status after attempting to restart.
Monitor recording developments after taking these actions.
Contact Ringover support if issues persist to diagnose the specific cause.

How do I access recordings if the integration is disabled?

Export recordings via CSV directly from the Ringover dashboard.
Use the Ringover API (https://developer.ringover.com/#tag/calls) to access and download recordings programmatically.
Attempt to restart synchronization through both Ringover and AWS platforms.
Contact Ringover support if issues continue to prevent proper recording access.

🎉 You now know how to set up and troubleshoot the AWS S3 integration to safely store and archive all your Ringover call recordings!