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How to integrate Ringover with Slack

  • Updated

The Ringover integration with Slack allows you to centralize your communication by receiving instant call and SMS alerts directly in your collaborative workspace. In this guide, you’ll learn how to activate Slack in Ringover, configure channel notifications, and use the integrated dialer extension.

Prerequisites

  • An active Ringover Business account or higher.
  • Administrative or technical account permissions in Ringover.
  • An administrator account in your Slack workspace.

Connect and configure Slack integration

1. Activate Slack in Ringover

Link your Slack workspace to Ringover and authorize the required permissions.

  1. Go to your Ringover Dashboard.
  2. Click on Store > Integrations.
  3. Locate Slack and click Activate.
  4. Click Allow in the authorization window to connect the Ringover app to your workspace.

2. Access the Ringover app in your Slack workspace

Confirm that the Ringover bot is active in your workspace and accessible to your team.

  1. Open your Slack workspace.
  2. Check the Apps section in your left sidebar for Ringover.
  3. If not visible, click Add apps, search for Ringover, and add it to your sidebar.

3. Configure notifications and user matching

Set up channel alerts and verify agent synchronization between Ringover and Slack.

  1. Call types: Manage and filter categories for inbound, outbound, or missed calls.
  2. Include recordings in call logs: Select which audio recordings (e.g., "All files") are attached to call logs.
  3. Restrict access to recordings: Toggle switch to limit user access permissions for audio recordings.
  4. Phone numbers: View and manage connected phone lines or select specific numbers.
  5. SMS messaging numbers: Select and manage phone numbers designated for SMS messaging.
  6. Link users with an account: Map Slack users or team members to their corresponding system account via "Manage users".
  7. Assign missed IVR calls to: Designate a specific user or team member (e.g., "Add user") to assign unhandled IVR calls.
  8. Log internal calls: Toggle switch to automatically log internal team calls within Slack.
  9. Include Ringover summaries in call logs: Toggle switch to attach Ringover call summaries to call logs.
  1. Include internal SMS messages: Toggle switch to automatically log internal SMS messages exchanged between team members.
  2. Include scenario name in call logs (for incoming IVR calls): Toggle switch to append the specific IVR scenario name to incoming call logs.
  3. Logs display language: Select the language used to display call log information (e.g., "en").
  4. Display call tags and notes: Toggle switch to display assigned tags and notes alongside call logs.
  5. Log SMS message content: Toggle switch to include full text content when logging SMS messages.
  6. Send call notifications in a channel: Dropdown setting to select a specific Slack channel to receive real-time call notifications (e.g., "None").
  7. Send SMS notifications in a channel: Dropdown setting to route real-time SMS alerts to a designated Slack channel (e.g., "None").
  8. Log WhatsApp messages: Toggle switch to automatically save WhatsApp messaging interactions.
  9. Send WhatsApp notifications in a channel: Dropdown setting to broadcast WhatsApp activity notifications to a designated Slack channel (e.g., "None").

🎉 You now know how to connect and configure the Slack integration and can manage all your call and text updates directly in your team channels!