Bullhorn is a software platform for recruitment companies, offering tools for managing candidate databases, automating tasks, tracking recruitment processes, and communicating with clients and candidates.
The Ringover integration in Bullhorn allows you to:
Call your candidates with one click by clicking on their phone number from Bullhorn
Synchronize your candidates, contacts and leads with Ringover
Have a log of all calls (as note or task)
Have a log of all SMS and WhatsApp messages (as note)
Access call recordings
Get the call transcript link
Get the AI-generated call summary in Bullhorn
Synchronize your Ringover tags with Bullhorn actions to trigger automations
Display your Bullhorn fields in Ringover's dialer
Now, let's proceed with the tool integration 📳
Prerequisites:
You must have a Ringover Business or Advanced account to benefit from this integration 💳
The integration must be performed by an administrative or technical account in Ringover 👨💼
The integration needs to be installed by a Bullhorn administrator account
I. Activate your Ringover x Bullhorn integration
Step 1: Request the integration from Bullhorn support
Contact Bullhorn support and request the Ringover integration.
1. From within the Bullhorn Hub, click on "Cases"
2. On the right side of the screen, click Create New Case.
Enter the following subject and description, then submit your case.
Subject: Ringover integration
Please initiate the Ringover integration for <Customer name>.
Alternatively, you can use the live chat in the Bullhorn Hub to log your request.
It is available in the bottom-right corner (when agents are available).
Chat is active Monday to Friday, 3:00 AM to 5:00 PM CST (hours may vary - check with Bullhorn for current availability).
Step 2: Receive credentials from Bullhorn Support
Bullhorn Support will securely provide you with the API Username required for activation.
In their reply, they will also give you instructions on how to create a password for this API user.
⚠️ Important disclaimer
To maintain the integration operational at all times, the API user account should only be used for the integration setup and not as a regular Bullhorn user account.
If the password of this API user is ever changed, please reload the integration from your Dashboard>Store>Integration.
Open the Bullhorn integration and click the Reload button at the bottom of the page - you will then be prompted to enter the new credentials.Your existing integration settings will remain unchanged.
Step 3: Activate the integration in Ringover
💻 Go to Dashboard>Store>Integration
Search for "Bullhorn" and click on it:
Enter the API Username and Password.
Click Activate.
II. Manage your integration
Click on the "Bullhorn" integration again:
Customize the behavior of the integration based on your requirements through the settings:
For more information on the configuration, check out our dedicated section "How to configure your tool?"
For a quick start, make sure that you have mapped your users by clicking "+ Manage users" and activated the synchronization of your contacts.
The integration is now complete. From now on, you will find your call logs, SMS and WhatsApp messages, recordings and voicemails as activities in your Bullhorn contact records! 🎉
Example :
FAQ: Ensuring compatible phone number formats
1. How can I make sure my international phone numbers are correctly recognized by Bullhorn?
To ensure Bullhorn can reliably match your contacts via API, international numbers should follow a structure where the first space, bracket, or dash appears right after the valid country code.
This allows Bullhorn to correctly identify the country code and return accurate search results.
Recommended formats (fully supported):
+44 123 456 7890
+441234567890
+44 1234567890
+44(123) 456-7890
+44-123456-7890
+49 172 3894546
01234567890
Formats that may not return results:b If the spacing does not match the expected structure, Bullhorn may interpret too many digits as the country code.
For example:
+44123456 7890
+44123 456 7890
+49176 7055 6860
In the number +49176 7055 6860, Bullhorn reads +49176 as the country code (due to the first space appearing there). As this code doesn't exist, the system cannot match the number.
Adjusting the spacing ensures immediate compatibility
2. How can I ensure numbers sync correctly when using Ringover’s country code preference?
To guarantee smooth syncing, numbers should always be stored in a complete international format, especially if your Ringover default country code differs from the country you are calling.
If the number doesn't include an explicit prefix:
➡️ Ringover will normalize it based on the user's default country calling code (e.g., +44), which may lead to incorrect formatting and prevent Bullhorn from matching the number.
You can change your default country calling code anytime in Ringover under Settings>General:
Example:
With a UK default (+44):
(404) xxx yyyy→ may not sync+1 (404) xxx yyyyor+1404xxx yyyy→ fully compatible
Best practice: Always store your numbers in a consistent international format.
For US numbers, the recommended formats are:
+1xxxxxxxxxx+1 (xxx) yyy zzzz
There you go! You are all set for perfect matches in Bullhorn every time 😊