The Ringover integration with Gong allows you to automatically analyze, transcribe, and extract actionable insights from your sales interactions. In this guide, you’ll learn how to activate the Gong integration, authorize account permissions, and configure integration settings.
Prerequisites
- An active Ringover Business account.
- Administrative or technical account permissions in Ringover.
- An administrator account in Gong.
Set up and configure Gong integration
1. Activate Gong in Ringover
Connect your Gong workspace to Ringover and authorize the required interaction permissions.
- Log in to your Ringover Dashboard.
- Go to Store > Integrations.
- Search for Gong and click on it.
- Click Activate.
- Click Allow to grant Ringover permission to interact with your Gong account.
2. Configure your Gong integration settings
Tailor the behavior of the Gong integration based on your team's operational needs.
- Call types: Define and manage categories for inbound, outbound, or missed calls.
- Phone numbers: View and manage connected phone lines or select specific numbers.
- Link users with an account: Map Gong users or agents to their corresponding system account via "Manage users".
- Log internal calls: Toggle switch to automatically log internal team calls within Gong.
- Logs display language: Select the display language for call log details (e.g., "en").
💡Ensure user email addresses in Gong exactly match those used in Ringover to allow seamless call recording import and conversation attribution.
🎉 You now know how to set up the Gong integration and can effortlessly analyze your customer interactions!