Gong is a conversation analytics platform that records, transcribes, and analyzes business interactions to provide actionable insights.
Prerequisites:
- You must have a Ringover Business or Advanced account to benefit from this integration 💳
- The integration must be performed by an administrative or technical account in Ringover 👨💼
- The integration needs to be installed by a Gong administrator account
Step 1: Activation
- 💻To link your Gong account to your Ringover account, go to Dashboard > Store > Integration,
- Search for and click on "Gong".
Then, click “activate”:
Authorize Ringover to interact with your Gong account by clicking “Allow”.
Step 2: Configure your Gong Integration
Customize the behavior of the integration based on your requirements through the settings. To do this, go back to Dashboard> Store> Integration and click on 'Configure' next to Gong.
For more information on the configuration, check out our dedicated section "How to configure your tool?"
The integration is now complete! Your Ringovercalls will be automatically uploaded and analyzed in Gong! 🎉