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How to integrate Ringover with Google Meet

  • Updated

The Google Meet integration with Ringover allows you to pull up data and history for all your Google Meet video calls directly in Ringover. In this guide, you’ll learn how to activate the integration, map your users, and troubleshoot common activation issues.

Prerequisites

  • The integration must be installed by a Ringover administrator account.
  • The integration must be installed by a Google Workspace administrator account.

Setting up Google Meet integration

1. Activate Google Meet in Ringover

Connect your Google Workspace account to enable video call logging.

  1. Go to your Ringover Dashboard and navigate to Integrations.
  2. Locate Google Meet and click Activate opposite it.
  3. Choose whether to retrieve previous video call history (dating back prior to activation) in the pop-up.
  4. Click Sign in with Google and grant all requested permissions using your admin credentials.

2. Map Ringover and Google Meet users

Pair team accounts so call logs associate with the correct Ringover users.

  1. Stay in the Google Meet configuration settings on Ringover.
  2. Match each Ringover user with their corresponding Google Meet user account.
  3. Click Save to confirm user mapping.
☝️Good to know: Approximately 15 minutes after a meeting ends, a detailed record will automatically be generated on the Meet Logs page in Ringover.

3. Review video call logs, add notes, and manage tags

Access your video call history, filter records, inspect participant details, and attach notes and tags for full traceability across your meetings.

  1. Go to your Video call logs page in your dashboard.
  2. Filter your log view by Date and Video platform to get a complete overview of your meetings (including participants, call date, and meeting duration).
  3. Click on a specific video call to open its detailed view and inspect participant details.
  4. Enter a Note or select a Tag to document key meeting context.
  5. Save your entries to view the newly added notes and tags directly within your logs list.
💡 Tip: Tagging and adding notes to video call logs provides full traceability, making it easy to search, categorize, and review meeting outcomes across your team.

4. Troubleshoot activation issues

Follow these steps if you experience issues activating or syncing the integration.

Activation diagnostic steps

Use this if the Google sign-in fails or data fails to log.

  1. Refresh your web browser and attempt the activation process again.
  2. Verify that you signed in using a Google Workspace Admin account with full administrative permissions.
  3. Ensure your Ringover account has appropriate access levels for calendar synchronization.
  4. Verify that your Google Workspace plan is fully compatible with Ringover's API requirements.
  5. Temporarily disable browser ad-blockers or extensions that might block pop-ups or third-party authentication.
  6. Check your network connection and retry.

If issues persist after completing the checklist, capture any specific error codes displayed on screen and contact Ringover Support for direct assistance.

🎉 You now know how to set up and troubleshoot the Google Meet integration in Ringover to keep all your video meeting data centralized!