Vincere is a CRM / ATS software designed for recruitment and used by direct recruitment companies, recruitment agencies and management selection. They are focused around the user experience, centered on process data that is compatible with mobile devices.
Ringover integration in Vincere allows you to:
- Easily pull up your calls and SMS messages connected in Vincere
- Identify who is calling you and quickly access the contact's information thanks to our contact syncing feature
- Tag and comment on calls in Ringover and pull up the tagged and commented call in Vincere
- You can find your call recordings in Vincere
Now, let’s move on to integrating the tool 📳
Prerequisite:
- You’ll need a Ringover Power account in order to benefit from this integration
- The integration should be installed by a Ringover administrator account
- Integration should be installed by a Vincere administrator account
Step 1: Activation
- 💻 Go to Dashboard> Store> Integration
- Search for "Vincere" and click on "Activate"
- Enter your Vincere URL and sign-in details:
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Here is the callback URL (also known as the redirect URL) to provide to Vincere support: https://dashboard.ringover.com/integrations/vincere
- For more information about how to contact your Vincere Support team, please visit this link.
Step 2: Configuration in Ringover
Customize the behavior of the integration based on your requirements through the settings. To do this:
- Go back to Dashboard> Store> Integration and click on 'Configure' next to Vincere
You can pair accounts with different emails:
💡 For more information on the configuration, check out our dedicated section "How to configure your tool?"
You can select the “source candidate” who will be defined when Ringover creates a new contact, as well as the category for your tasks created by Ringover.
Select how calls will be logged in Vincere
💡 Good to know
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- Call transcription and summary are only available if the 'Log Calls as' option is set to "Tasks"
- If you choose "Comment", call transcription and summary will not be visible, as Vincere's API does not allow updating comments after the call
- If you switch this setting to "Tasks", the summary and transcription will appear in the task.
- Call transcription, summary as well as notes and tags added after the call are only available if the 'Log Calls as' option is set to "Tasks".
- If you choose "Comment", call transcription and summary will not be visible, and only the notes and tags added during the call will be logged, since Vincere's API does not allow updating the comments after the call.
There you go, your integration is all sorted! 🎉
Your calls will now all create tasks associated with candidates in Vincere.
