The Ringover + Vincere integration brings calls, messages and contact information into your recruitment workflow. In this guide, you’ll learn how to connect Vincere to Ringover, configure the integration and choose how communications are logged.

How to integrate Ringover with Vincere

The integration allows you to:

• View Ringover calls and SMS messages in Vincere.
• Identify callers and open their Vincere contact information through contact synchronisation.
• Send call notes and tags from Ringover to Vincere.
• Use a Ringover tag added during a call to update a matching Vincere Goal when the required conditions are met.
• Access call recordings from Vincere when recording logs are enabled.

For a short overview, see the Ringover integration page for Vincere.

1. Collect your Vincere API key

Request the credentials required to authorise the integration.

1. Contact Vincere Support and request an API key.
2. Provide the callback URL https://dashboard.ringover.com/integrations/vincere with your request.

2. Activate Vincere in Ringover

Connect your Vincere account from the Ringover Dashboard.

1. Go to Dashboard > Store > Integrations.
2. Search for Vincere.
3. Click Activate.
4. Enter your Vincere subdomain. For example, enter my-service if your Vincere URL is https://my-service.vincere.io.
5. Enter the API key supplied by Vincere.
6. Confirm the connection.

3. Configure the Vincere integration

Once linked, you can customize a wide range of settings to perfectly fit your workflow.

General communication and user settings

1. Call types: Select the call types that the integration will process.
2. Include recordings in call logs: Choose which call recordings are included in Vincere logs. The screenshot shows All files.
3. Restrict access to recordings: Control whether access to logged recordings is restricted.
4. Phone numbers: Select the Ringover numbers whose calls will be logged. The screenshot shows All numbers.
5. SMS messaging numbers: Select the Ringover numbers whose SMS messages will be logged. The screenshot shows All numbers.
6. Group SMS conversations by: Choose whether SMS messages are grouped into conversations. The screenshot shows Do not group.
7. Link users with an account: Pair Ringover users with their Vincere accounts.
8. Assign missed IVR calls to: Select the user to whom missed IVR calls will be assigned.
9. Log internal calls: Choose whether calls between Ringover users are logged in Vincere.
10. Include Empower summaries and transcripts in call logs: Add available Empower summaries and transcripts to call logs.
11. Log Empower meeting summaries as: Choose how Empower meeting summaries are logged. The screenshot shows Do not log meetings.
12. Include scenario name in call logs (for incoming IVR calls): Add the IVR scenario name to incoming call logs.
13. Select contact manually: Allow the user to choose which Vincere contact is associated with a communication.
14. Use "Complete" tag to mark tasks as completed: Mark a Vincere task as completed when the Complete tag is applied.

Activity and WhatsApp settings

15. Logs display language: Select the language used for communication logs.
16. Status of the activity created: completed, missed, in call or aftercall.
17. SMS messages: Select the Vincere activity status used for SMS logs.
18. Type of object created: Choose the Vincere object to which new logged activities are attached. 
19. Log calls as: Choose whether Ringover calls are logged as Vincere tasks or comments.
20. Log outbound/inbound calls longer than: Set the minimum call duration required before an inbound or outbound call is logged.
21. Link tags to activity type: Choose whether Ringover tags are linked to the activity type in Vincere.
22. Log WhatsApp messages: Choose whether WhatsApp messages are logged in Vincere.
23. Group WhatsApp conversations by: Select the period used to group WhatsApp messages into conversations.

Contact creation and synchronisation settings

24. Group WhatsApp conversations by: Select the period used to group WhatsApp messages into conversations.
25. Candidate source: Select the source assigned to candidates created by Ringover. 
26. Category : Select the Vincere category assigned to call or SMS activities. 
27. Create contact for calls: Choose which calls can create a new Vincere contact. 
28. Create contact for SMS messages: Choose which SMS messages can create a new Vincere contact. The screenshot shows All.
29. Create contact for WhatsApp messages: Choose whether WhatsApp messages can create a new Vincere contact.
30. Sync contacts (v4): Enable contact synchronisation between Vincere and Ringover.
31. Sync contacts on a call-by-call basis: Synchronise relevant contact information when calls take place.
32. Display contact's info during call and only store their info if call-by-call basis is activated: Display Vincere contact information during a call and store it only when call-by-call synchronisation is enabled.
33. Mapped fields: Select the Vincere CRM fields to display in the Info section of the Ringover dialer.

4. Verify the integration

Make a test call to a Vincere candidate and confirm that the communication is logged against the correct record.

FAQ

🎉 Vincere is now connected to Ringover, and your selected communications can be logged against the relevant candidate records.