Prerequisites

• An active Ringover Business account or higher.
• Administrative permissions on your Ringover Dashboard.
• An administrator account in JobAdder.

1. Call types: Manage and filter categories for inbound, outbound, or missed calls.
2. Type of contact to create: Choose the default JobAdder entity type created for new contacts (e.g., "Candidate").
3. If a contact and candidate have the same phone number, log the call for the: Define prioritization rules between a Contact and a Candidate sharing identical phone numbers (e.g., "Candidate").
4. Include recordings in call logs: Select which audio recordings (e.g., "All files") are attached to call logs.
5. Restrict access to recordings: Toggle switch to limit user access permissions for audio recordings.
6. Phone numbers: View and manage connected phone lines or select specific numbers.
7. SMS messaging numbers: Select and manage phone numbers designated for SMS messaging.
8. Link users with an account: Map JobAdder users or agents to their corresponding system account via "Manage users".

9. Assign missed IVR calls to: Choose a specific user or team member (e.g., "Ringover Camille") to assign unhandled IVR calls.
10. Log internal calls: Toggle switch to automatically log internal team calls within JobAdder.
11. Include Empower summaries and transcripts in call logs: Toggle switch to attach AI transcripts and call summaries to call logs.
12. Log Empower meeting summaries: Toggle switch to automatically save Empower meeting summaries to activity logs.
13. Include scenario name in call logs (for incoming IVR calls): Toggle switch to append the specific IVR scenario name to incoming call logs.
14. Type of note created: Select the specific JobAdder note classification applied across communication types: 

• Completed: Classification assigned to finished calls (e.g., "Ringover call"). 
• Missed: Classification assigned to missed/unanswered calls (e.g., "Ringover call"). 
• Incoming SMS messages: Classification assigned to received SMS messages (e.g., "Ringover SMS").
• Outgoing SMS messages: Classification assigned to sent SMS messages (e.g., "Ringover SMS").
• WhatsApp messages: Classification assigned to WhatsApp messages (e.g., "Ringover Whatsapp").

15. Logs display language: Select the display language for call log details (e.g., "en").
16. Use tags to update note type: Toggle switch to automatically set or update the note type using assigned tags.

17. Log WhatsApp messages: Toggle switch to save WhatsApp chat messages directly into JobAdder.
18. Group WhatsApp conversations by: Select how WhatsApp messages are grouped into conversation threads (e.g., "Day (24 hr)").
19. Create contact for calls: Choose when new contacts are automatically created during calls (e.g., "No contact page created").
20. Create contact for SMS messages: Choose whether incoming/outgoing SMS messages trigger automatic contact creation (e.g., "None").
21. Create contact for WhatsApp messages: Toggle switch to automatically generate new contacts from WhatsApp conversations.
22. Sync contacts (v4): Toggle switch to enable general contact synchronization with JobAdder.
23. Sync contacts on a call-by-call basis: Toggle switch to trigger contact synchronization individually as each call occurs.
24. Display contact's info during call and only store their info if call-by-call basis is activated: Toggle switch to display contact information on the dialer during calls while conditionally restricting data storage unless call-by-call sync is enabled.
25. Mapped fields: Select JobAdder fields to display in the dialer's Info section via "Add or edit fields".

💡  Enable call recording in Ringover so that interview playbacks and notes are readily accessible to your team directly within each JobAdder candidate file.