💻 From your Ringover Dashboard, you can configure custom URLs to receive real-time information 💬 sent through our webhooks.
What are webhooks?
Webhooks are a powerful tool that allows you to receive automatic notifications whenever an event occurs in your Ringover account. This enables you to automate actions, connect Ringover with your favorite tools, and optimize your workflows. Here are some examples of events you can receive:
- 📞 Incoming calls: Get notified when someone calls you
- 📵 Missed calls: Trigger a workflow to immediately follow up with potential clients
- 🗣️ Voicemail messages: Send an alert or transcription of the voicemail to your CRM or email
- ✅ Answered calls: Integrate with your reporting system to log completed calls
- ⏳ Call duration: Send call data to your analytics or BI tools
With webhooks, you can integrate Ringover with applications like CRM systems (Salesforce, HubSpot, Zoho, etc.), support systems like Zendesk, or automation tools like Zapier.
How to configure a webhook in Ringover?
Follow these steps to configure a webhook in your Ringover account:
- Go to your Ringover Dashboard> Developer> Webhooks
- Select the events you want to monitor
Enable the events you wish to receive, such as:
- Incoming calls
- Missed calls
- Voicemail messages
- Answered calls
- Other events relevant to your business
- Enter your webhook URL
Input the URL of your server or application where you want to receive the notifications
💡 Ensure that your URL is ready to accept HTTP POST requests and process data in JSON format
Webhook payload example
When an event occurs (e.g., an incoming call), Ringover will send the data in the following JSON format:
{
"event": "incoming_call",
"call_id": "12345abcde",
"caller_number": "+34123456789",
"receiver_number": " +34987654321 ",
"timestamp": "2024-06-17T15:30:00Z"
}
This payload includes key information such as the caller's number, the recipient's number, and the event timestamp. You can use this data to automate tasks, such as automatically logging a call in your CRM or sending an alert to your team.
Special configuration for Safari ⚠️
If you use a CTI (like a CRM or Software Development Kit) in the Safari browser, ensure you adjust the privacy settings for it to work correctly:
- Open Safari and click on "Settings" in the top-left corner of the screen
- Select the "Privacy" tab
- Uncheck the option "Prevent cross-site tracking"
💡 For more details on configuring and using Ringover webhooks, visit our official documentation:
That's it! Now you know how to use our webhooks 🎉