The feature, that we call “collaborative texting” 💬 allows you to provide multiple users with a common mobile number!
You will be able to set up a customer service by SMS and your teams can therefore be more reactive to ensure better follow-up 🤝 with your clients.
When a text message comes in 📩, all team members to whom you have granted rights will be able to read the message and respond.
Step 1: Assign a shared mobile number through an IVR
First verify that you have at least one mobile number available on your Dashboard in "Numbers" to assign this number to one of your IVRs: Assigning a number to your IVR
Under IVR configuration 🖊️, you can add users and groups under the “SMS settings” section:
By clicking on the “bubble” icon above, you can allow users and/or groups to send text messages. If the icon is grey ❌, they will only be able to read text messages:
Step 2: Send text messages from a shared number
The users/groups to which you have granted rights will be able to send text messages 💬 from their page SMS Webapp page.