Adding a user to Ringover improves team efficiency by allowing an equitable distribution of calls, facilitating internal collaboration and communication, and ensuring that each member has access to the necessary functionalities for their work. Additionally, it centralizes communication management and helps maintain a detailed record of all interactions.
Prerequisites:
- Please note that you must be an administrator of the Ringover account 👨💼 to access this feature
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Make sure you have a number available.
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Make sure you have a license available.
Step 1: Check the availability of a number
⚠️ Important:
Before adding a user, make sure you have a number to assign to them:
- 💻 Go to your Dashboard > Configuration > Numbers
- Click on "Available" to see the list of available numbers that can be assigned to a user. If you do not have any available numbers, add a number
Step 2: Check license availability
⚠️ Important:
Before adding a user, make sure you have a license available for them:
- 💻 Go to your Dashboard > Billing
- In the "Your licenses" section, you can add licenses according to your needs.
For more information about the "Billing" section: Accessing and Understanding My Billing
Step 3: Add a user
- 💻 Go to your Dashboard > Configuration > Users
- Click on the “Add a user” button located at the top of the screen.
- Enter the email address of the new user, or multiple users, along with the license type 📑 and select a number.
- Then click on “Send invitations”.
An invitation 📤 will be sent to the provided email address to assign a Ringover account to this new user.
By clicking on "Activate my Ringover," the user will be redirected to the Ringover website 🌐, where they will need to enter their first name, last name 💬, email address 📧, and a password (which they will need to confirm). Finally, they will need to click on "Create your Ringover account."
That's it! You now know how to add a new user 👍