Each of your Moments has several verbatims, which you select and enter. These verbatims/keywords that you add to your Moments will be the words that Empower will automatically detect during calls.
Creating a Moment
Head to the Settings section, click on the Moments menu of your Empower account, and then click on “Add a Moment”:
Once you’ve given your Moment a name, you can edit its color code (which appears when you’re in a call) and customise its emoji.
You can also assign Moments to one or more teams!
To add the keywords you want to detect, you simply need to enter the keyword, and you can also select which language this keyword is assigned to (it will be international by default).
Once you’ve entered all the keywords you want, you just need to save your changes!
Looking up and editing a Moment or a keyword
Still in the Settings section, in the Moments menu, you’ll find the Moments that you’ve created and you’ll be able to see who created them.
Click on the Moment that you want to edit and you’ll be able to edit the name, color, emoji, team and the keywords used.