SMS Templates provide four main actions: Edit, Share, Duplicate, and Delete. These actions allow users to customize and manage their SMS templates as needed.
1. Edit: Only the user who created the template has access to this feature, and they can edit the template name and message.
2. Share: The owner, Sales Manager, and Admin have access to this template and can share a copy of it with another user. The Sales Manager and Admin can also share a copy of the template with others at different levels such as personal, group, and company templates.
3. Duplicate: Only the owner of the template can create a duplicate of a template.
4. Delete: Only the owner of the template can delete a template.
It is important to note that different users have different levels of access to these actions, depending on their role within the organization.
Frequently asked question
- Q. What are SMS Templates and what are the main actions that can be performed on them?
Ans: SMS Templates are pre-formatted SMS messages that can be used as a starting point for creating new SMS messages. The main actions that can be performed on SMS Templates include Edit, Share, Duplicate, and Delete.
- Q. Who has access to the Edit action for SMS Templates?
Ans: The Edit action for SMS Templates is only available to the user who created the template.
- Q. Who has access to the Share action for SMS Templates?
Ans: The Share action for SMS Templates is available to the owner of the template, as well as Sales Managers and Admins.
- Q. Who has access to the Duplicate action for SMS Templates?
Ans: The Duplicate action for SMS Templates is only available to the owner of the template.
- Q. Who has access to the Delete action for SMS Templates?
Ans: The Delete action for SMS Templates is only available to the owner of the template.
- Q. Is access to the actions on SMS Templates the same for all users?
Ans: No, access to the actions on SMS Templates varies depending on the role of the user within the organization.