Please make sure that the Cadence Admin has been granted Admin privileges on Outlook from his system administrator.
This is necessary for the app to be authorized to send emails and sync with Outlook agendas. Once the connection is done, the admin can be reverted to a regular Outlook user.
The permissions required for Cadence are carefully limited to the necessary tasks that enable you to fully utilize its capabilities. These tasks include sending emails and synchronizing the user agenda. We have outlined below the specific permissions and their intended usage:
|Permission name||Description of the permission (Microsoft)||Cadence usage scope||Admin consent required|
|1||Maintain access to data you have given it access to||Allows the app to see and update the data you gave it access to, even when users are not currently using the app. This does not give the app any additional permissions.||Allows Cadence to work properly when Outlook is disconnected, for example display contact information, without disruptions.||Yes|
|2||Sign in and read your profile||Allows you to sign in to the app with your work account and let the app read your profile. It also allows the app to read basic company information.||View your email address and basic profile info. This information is needed to verify the identity of the user and to provide the service. Allows Cadence to populate sender information in the emails. Also required for Email alias.||Yes|
|3||Read and write access to your emails||The app can access and edit your emails||Allows Cadence to send emails and read the content of the emails replied to in Cadence. Cadence will nor read nor write other emails. Cadence will not keep or scan Outlook Mail from unconnected accounts. Cadence will not store your Microsoft 365 credentials. The authorization is done through OAuth.||Yes|
|4||Have full access to your calendars||Allows the app to create, read, update, and delete events in user calendars.||Allows Cadence to manage event syncing between Cadence calendar and Outook Calendar (ie. an event booked in Cadence appears in Outlook calendar, existing Outlook calendar events appear in Cadence). No Outlook events are stored on Cadence side.||Yes|
|5||Send email as you||Allows the app to send email as the user||Allows Cadence use the Sender name and email address by sending on behalf of the user.This permission is used only for the emails that the user is sending via Cadence.||Yes|
How to connect
During the Admin onbaording, you just need to click on the Connect with Outlook button. This will redirect you towards the authentication page.
Once you have logged in with your email address, you will need to authorize access to the account. The five permissions listed above must be granted for the Cadence tool to work properly.
Once the connection is done, you can select your primary email and add signatures (optional)