Make integration allows you to design and execute automated workflows between Ringover and your favorite applications without needing advanced programming. In this guide, you’ll learn how to activate the integration, set up webhooks, and configure custom scenarios to streamline your team's daily tasks.

Connect Ringover to Make 

1. Generate an API token in Make

Before linking the platforms, you need to create a secure access token inside your Make account.

1. Go to your Make account.
2. Click on your profile icon in the top-right corner.
3. Click on API access on the left side of the page.
4. Click on Add token.
5. Select all the permission options presented.
6. Enter a name for your token and click on the Add button.
7. Copy the generated token and save it securely.

2. Activate the Make integration in Ringover

Bridge your platforms by adding your Make account details and token to your Ringover dashboard.

1. Go to your Ringover integrations' page.
2. Click on Make.
3. Enter your Make subdomain.
4. Paste your copied API token into the token field.
5. Click on Activate.

3. Configure your logging and synchronization preferences

Customize your integration settings in Ringover to determine exactly how calls, SMS, and recordings are tracked.

1. Call types: Select Manage call types to choose which types of calls sync to your integration.
2. Include recordings in call logs: Choose to attach call recordings by selecting All files, Recordings, Voicemails, or None.
3. Phone numbers: Select the specific outbound lines you want to include in the integration.
4. SMS numbers: Select the specific messaging numbers you want to include in the integration.
5. Log internal calls: Activate this option to automatically log calls made between internal Ringover agents.
6. Logs display language: Select your preferred default language for automated log text.
7. Webook's URL : Call, After call, SMS and Whatsapp.

4. Create a scenario and generate a Webhook in Make

Set up a webhook so that Ringover events can automatically trigger actions inside your Make workflows.

1. Click on the Scenarios section in the left menu.
2. Click on Create a new scenario in the upper-right corner.
3. Search for Ringover in the compatible applications list.
4. Select Ringover and choose your desired integration trigger (such as call, aftercall, SMS, or WhatsApp message).
5. Copy the generated webhook URL
6. Go to your Ringover integrations' page on the Make configuration.
7. Paste your copied webhook URL into the designated field.

5. Map your target application and test the workflow

Connect your trigger to a target application and run a live check to confirm the integration is successful.

1. Go back to your Make scenario.
2. Click on Add another module.
3. Select the target application you want to send data to or receive data from Ringover (Salesforce, Slack, Google Sheets, etc).
4. Define your workflow actions (such as Send SMS, Create contact, List contacts, or Retrieve contact by ID).
5. Click on Run once to initialize the workflow.
6. Perform a live test (such as placing a call or sending an SMS) to ensure everything functions as expected.

 You can use Ringover events as triggers to automate external workflows, or use actions inside other tools to trigger automatic Ringover functions like sending text messages and creating contacts.

🎉 You now know how to integrate Ringover with Make and can design custom automated scenarios to simplify and streamline your daily processes!