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Nearest numbers

  • Updated

Ringover's nearest numbers is a feature that selects specific local phone numbers for making calls. This feature is valuable for increasing the response rate in your calls, especially in sales and business communication contexts, as recipients are more likely to respond to calls from local numbers that they find familiar and reliable. Ringover's nearest numbers help establish a local presence in your calls, which can enhance the effectiveness of your communication.

 

Prerequisites:

  • You must have a Ringover Advanced account to take advantage of this feature.
  • The functionality must be activated by an administrator or technician in Ringover.

 

Note:

  • The local dialer selects the number closest to the location of your prospect or customer from the user's number list.
  • For added precision, you can acquire our 'Local number bundles' add-on, which gives you the opportunity to obtain 100 numbers from the top 100 cities in the United States.
  • Works for outgoing calls only.

 

How to Use the Feature?

 

  • Go to the "Settings" and then "Users" section in your Ringover Dashboard.

 

 

  • Search for the user you want to grant this feature to and click on "Edit."

 

  • Now, go to the "Permissions" section and enable the "Use the nearest numbers" option in the calls section.

 

 

 

 

  • Select the "Nearest numbers."

 

 

 

Nearest numbers and IVR with Call History

 

When using the 'Nearest numbers' feature, we recommend configuring your IVR so that, in the event your prospect calls back, they can speak with the last agent they talked to.

To do this:

 

  • Go to the "Settings" > "IVR" section on your Ringover dashboard.

 

 

  • Select the IVR you want to edit.

 

  • Click on the scenario you want to edit.

 

 

  • In the "Forward calls" section, choose the "Cascading" or "At regular intervals" mode.

 

 

  • Activate the "Machine learning (AI)" option.

 

 

  • Then, click on the settings icon located to the right of "Machine learning (AI)."

 

 

  • Choose whether you want all your agents to ring (based on seniority order) or a single agent.

 

 

  • Select "Las connected to the caller."

 

 

  • Choose the period to be considered.

 

 

  • Validate the rules.

 

 

  • Finally, save your IVR.

 

 

This way, the prospect will be able to communicate with the agent who previously attempted to contact them.

 

There you have, you now know how to use the feature! 🎉