Recordings and transcriptions in Ringover

At Ringover, recordings, transcriptions, and summaries enable you to manage calls efficiently. Recordings help you review important conversations, while transcriptions convert calls into text for quick reference. Summaries highlight key points, optimising follow-up and your team's productivity.

 

Prerequisites for transcriptions:

• You must have the "Conversation recording for a user" option enabled
• The call must last more than 10 seconds

 

Prerequisites for summaries:

• You must have the "Conversation recording for a user" option enabled
• The call must last more than 2 minutes

 

How to access transcription from the Dashboard

 

• 🖥️ Go to your Dashboard> Logs> Call Log

 

 

• To access the call transcription, you have two options:

 

• • Click on the three horizontal dots located on the right side of the call you wish to review.
  • Click on the icon located to the right of the call recording.

 

 

• A popup window will appear, where you can:

 

• • Add notes and/or tags to the call (indicated by a red line)
  • Select the audio type (Mono or Stereo), adjust playback speed, and download the recording in ".mp3", ".txt", or ".csv" format (indicated by a red square)
  • Change the language of the transcription (indicated by a red circle)
  • Adjust the volume of each participant by clicking on their icon
  • Search for keywords in the search bar to find the passages you're interested in

 

 

How to access transcription from the WebApp

 

• 🖥️ Go to your Webapp

 

• Click on the call you wish to review

 

 

• A popup window will appear, where you can:

 

• • See, along with the call recording, the transcription section, with:
  • A search bar to locate specific passages (indicated by a red square)
  • An icon  to translate the transcription into English, French, or Spanish (indicated by a red square)

 

 

How to access summaries from the WebApp

 

• 🖥️ Go to your Webapp

 

• Click on the call you wish to review

 

💡 The red icon indicates that the recording, transcription, and summary were successfully completed for the call

 

• A popup window will appear, where you can:

 

• • View the call summary at the top of the window

 

 

• • Access the call recording and transcription
  • Use the search bar to find specific passages (indicated by a red square)
  • Use the icon to translate the transcription into English, French, or Spanish (indicated by a red square)

 

 

That's it, you now know how to access call recordings, transcriptions, and summaries on Ringover! 🎉