Postcall integration with Ringover allows you to automatically collect customer feedback and evaluate satisfaction by sending SMS and email surveys after phone calls. In this guide, you’ll learn how to generate an API key in Ringover, connect your Postcall account, configure survey triggers, and customize your automated SMS outreach.

Set up and configure Postcall integration

1. Generate an API key in Ringover

Create a new API key with full access rights to authorize Postcall to connect to your Ringover account.

1. Log in to your Ringover Dashboard.
2. Go to Developer > API.
3. Click Generate an API key and name your key (e.g., "Postcall").
4. Enable all permission rights by toggling the permission switches to active (blue).
5. Copy the generated API key.

2. Connect Ringover in Postcall

Paste your API key into Postcall to finalize the platform connection.

1. Log in to your Postcall account.
2. Select Start connecting Ringover.
3. Paste your copied Ringover API key into the field and confirm verification.

3. Create and structure your Postcall survey

Design your feedback questionnaire and establish automated call trigger rules.

1. In Postcall, click View your surveys and select Create another survey.
2. Name your survey, complete the fields, and click Create survey.
3. Add questions and select the accepted response types.
4. Configure your call triggers by selecting the associated numbers, users, and call tags.

Customize SMS settings

Configure SMS parameters and branding elements before activating your survey.

1. Select SMS Settings in the top left corner of the screen.
2. Customize your message text and add your logo, website, and branding details as needed.
3. Click Preview & save to verify the message and save changes.
4. Click Enable survey at the top center of the screen to start sending automated surveys.

🎉 You now know how to set up the Postcall integration and can automatically collect valuable post-call customer feedback!