Prerequisites

• An active Ringover Business account.
• Administrative or technical account permissions in Ringover.
• Matching email addresses between your Ringover and Zoho Bigin accounts.

💡 Install the Ringover Chrome or Firefox Extension to enable one-click Click-to-Call directly on contacts in Zoho Bigin.

1. Call types: Manage and filter categories for inbound, outbound, or missed calls.
2. Include recordings in call logs: Select which audio recordings (e.g., "All files") are attached to call logs.
3. Restrict access to recordings: Toggle switch to limit user permission to access call recordings.
4. Phone numbers: View and manage connected phone lines or select specific numbers.
5. SMS messaging numbers: Select and manage phone numbers designated for SMS messaging.
6. Link users with an account: Map Zoho Bigin users or agents to their corresponding system account via "Manage users".
7. Log internal calls: Toggle switch to automatically log internal team calls within Zoho Bigin.

8. Include Empower summaries and transcripts in call logs: Toggle switch to attach AI transcripts and call summaries to call logs.
9. Log Empower meeting summaries: Toggle switch to save Empower meeting summaries to activity logs.
10. Include scenario name in call logs (for incoming IVR calls): Toggle switch to append the specific IVR scenario name to incoming call logs.
11. Logs display language: Select the language used to display call log information (e.g., "en").
12. Set SMS task status as: Choose default status applied to logged SMS tasks (e.g., "Completed").
13. Set WhatsApp task status as: Choose default status applied to logged WhatsApp tasks (e.g., "Completed").
14. Log WhatsApp messages: Toggle switch to automatically save WhatsApp chat messages to CRM logs.
15. Create contact for calls: Choose when new contacts are automatically created during calls (e.g., "No contact page created").
16. Create contact for SMS messages: Choose whether incoming/outgoing SMS messages trigger automatic contact creation (e.g., "None").

17. Create contact for WhatsApp messages: Toggle switch to automatically generate new CRM contacts from WhatsApp conversations.
18. Sync contacts (v4): Toggle switch to enable general contact synchronization with Zoho Bigin.
19. Sync contacts on a call-by-call basis: Toggle switch to trigger contact synchronization individually as each call occurs.
20. Display contact's info during call and only store their info if call-by-call basis is activated: Toggle switch to show contact details on the dialer during calls while conditionally restricting storage unless call-by-call sync is enabled.
21. Mapped fields: Select Zoho Bigin fields to display in the dialer's Info section.