Zoho Desk is a customer service platform designed to streamline the management of customer requests and interactions. It features ticket creation, knowledge management, issue tracking, and integrates multichannel communication tools. Zoho Desk aims to enhance the efficiency of support teams by providing a centralized solution for resolving customer issues and improving the overall customer experience.
Ringover integration in the Zoho Desk allows you to:
- One-click Chrome extension for calling (Extension Chrome & Firefox).
- Call are logged as call activities (with recordings, notes, tags and transcription)
- Sms are logged as notes
- Whatsapp conv are logged as notes
- Contacts, Leads, and Accounts synchronization
- CRM Fields in Dialer
Prerequisites:
- You must have a Ringover Business or Advanced account to benefit from this integration 💳
- The integration must be performed by an administrative or technical account in Ringover 👨💼
- In order for the integration to work, the Ringover account email addresses must be the same as those used for the Zoho accounts.
Step 1: Activation
💻 Go to Dashboard>Store>Integration.
- Search for and click on "Zoho Desk",
- Enter your Zoho login credentials,
- Finally, grant Ringover permission to access your Zoho data.
Step 2: Configure your Zoho Desk Integration
Customize the behavior of the integration based on your requirements through the settings. To do this, go back to Dashboard>Store>Integration and click on 'Configure' next to Zoho Desk.
For more information on the configuration, check out our dedicated section "How to configure your tool?"
There you go, your integration is all sorted!🎉