Having your address up-to-date in your emergency contact profile is crucial during emergency calls. This ensures a quick and efficient response when needed. Be sure to keep this information current for your safety and that of your loved ones.
Prerequisites
An admin account on Ringover is required to add an emergency address from the Dashboard 👨💼
Please contact our support team to enable this feature
Adding an Emergency Address from the Dashboard
⚠️ You must be an account administrator to add an emergency address from the Dashboard
💻 Go to your Dashboard> Settings> Other
Scroll down to find the "Default Emergency Address" option at the bottom of the page
Click on "Add new address"
Choose an address from the list
Review and update the information if needed
Click "Confirm" to save the address
The address will then appear at the bottom of the page
💡 Note:
You can modify or delete the address by clicking on the three dots located on the right
Resolving Failed Emergency Address Alerts
If you receive a failed emergency address alert in the Ringover system, follow these steps:
💻 Navigate to the Dashboard > Settings > Other section
Verify the emergency address and update it to match the actual work location
Ensure the address is correctly assigned to the user's profile
⚠️ Important: The address must accurately reflect the physical location to where the user works for proper emergency services response.
Adding an Emergency Address from the Webapp
💻 Go to your Ringover Webapp
Navigate to your settings, in the "General" section.
Look for the "Emergency Address" option in the "Language and Region" section
Select the country of the address you want to add
💡 Note:
The emergency address is available for France and the United States
By selecting "Other," the option will be disabled
Fill in the required fields
Click "Submit" to register the address
The address will be added to your user profile
There you go, now you know how to add an emergency address to your profile! 🎉